Dispatch Operator Analyst - B2C-2 at Tigo in Location not listed

Would you like to help us achieve our purpose of connecting more people, improve their lives and develop our communities? If so, Tigo is for you!

We believe in innovation, we adapt and are agents of change. Our customers are at the center of everything we do.

Come and grow with our team, where together we will transform lives and communities. Additionally, you will have the opportunity to participate in challenging projects and bring your innovative ideas.

This is your opportunity, come and be part of Sangre Tigo!

Apply right now!

Dispatch Operator Analyst - B2C-2

-Administrar y dar seguimiento a la ruta diaria de técnicos residenciales.

-Contactar a clientes agendados el día previo a la visita técnica para confirmación.

-Realizar llamadas de calidad posteriores a la visita técnica.

-Dar seguimiento diario a los técnicos para asegurar el cumplimiento de las órdenes de trabajo asignadas.

-Velar por el cumplimiento de indicadores de agenda y productividad.

-Asegurar la calidad de las órdenes ejecutadas por los técnicos.

-Supervisar el cumplimiento de la primera orden del día.

-Impulsar la productividad de los técnicos.

-Notificar oportunamente a supervisión cualquier problema operativo que impacte el cumplimiento de la agenda.

-Uso de Excel básico para control, seguimiento y reporte de información.

Millicom | Tigo is proud to be an Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy in all aspects of employment. We provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a disabled veteran or other protected veteran, or any other protected characteristic, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations.