Collections Officer at Tiffany… · Bhilwara

Roles & Responsibilities – Collection Officer

• Handle collection and recovery of outstanding EMI payments for Home Loans, Vehicle Loans, Personal Loans, and Mortgage Loans/LAP.
• Conduct regular field visits to customers for EMI collection and payment follow-ups.
• Follow up with customers through phone calls and personal visits regarding due and overdue payments.
• Maintain regular contact with customers and ensure timely payment commitments.
• Manage assigned loan accounts and monitor overdue/DPD cases.
• Visit customers with pending payments and understand the reasons for delayed payments.
• Negotiate payment commitments with customers as per company policies and follow up until payment is received.
• Ensure all collected payments are deposited through approved company channels and updated accurately in the system.
• Maintain proper records of customer visits, calls, payment commitments, and collections.
• Achieve assigned daily, weekly, and monthly collection targets.
• Identify high-risk and difficult cases and escalate them to the Collection Manager/Senior Management.
• Coordinate with the Branch and other internal teams for effective recovery and resolution of customer accounts.
• Ensure professional and respectful communication with customers during the collection process.
• Follow company collection procedures, internal policies, and applicable regulatory guidelines.
• Submit daily collection and field visit reports to the reporting manager.

Pay: From ₹12,500.00 per month

Work Location: In person