Collection Specialist at Tidewater Fleet Supply in Norfolk, VA

Apply Job Type Full-time Description Collection Specialist The Collections Specialist is responsible for proactively managing and collecting overdue customer accounts, ensuring timely payments, and maintaining accurate records of account statuses. This role plays a critical part in maintaining the financial health of the organization by minimizing bad debt and improving cash flow. The ideal candidate has strong communication skills, a persistent yet professional demeanor, and a solid understanding of accounts receivable processes with great time-management skills. Responsibilities · Actively pursue collection of overdue accounts through phone calls, emails, and written communication; and maintain detailed records of all collection efforts, customer interactions, and payment agreements. · Prepare and distribute customer statements and dunning notices. · Actively monitor aging reports and identify delinquent accounts for follow-up. · Research and resolve customer inquiries or disputes in a timely and professional manner, and collaborate with internal departments (Sales, Operations, Accounts Payables, Treasury, etc.) · Negotiate payment plans and settlements following company policies. · Set up new accounts and maintain existing accounts details to ensure accurate billing, including assisting with Sales Tax Exemption Certificate Administration · Establish and maintain relationships and billings with pre-negotiated city contracts. · Administration of Lockbox payments, credit card payments, and other payments, including reconciliation. · Assist with cross-training on responsibilities. · Performs other related duties as assigned. Requirements Skills, Knowledge, and Abilities · Experience in B2C and B2B customer collections, receivables management, and payment application. · Computer skills required. · Proficiency with Microsoft Office Suite. · Excellent written and verbal communication skills, with strong negotiation and conflict resolution skills · Ability to work both independently and collaboratively in a fast-paced, deadline-driven environment. · Ability to work in an organized, efficient manner with a high level of accuracy, attention to detail and follow-through. Education and Experience · Associate degree or a combination of relevant experience/training is preferred. · Prior experience in collections, credit review, and/or payment application is strongly preferred. · In-depth knowledge and experience with relevant collections process and procedures Physical Demands and Working Conditions · Talking, hearing, and seeing with close visual acuity are frequently required. · Regular use of computer involving repetitive keystroke motion. · Sedentary work involves sitting most of the time. · Works in a normal office setting with little to no exposure to adverse environmental conditions.