Platform Delivery Manager at Ticketmaster in São Paulo, São Paulo, BR

Job Summary:

JOB DESCRIPTION – Manager, Platform Delivery

Location: São Paulo, Brazil (LATAM hub)

Division: Latin America

Line Manager: Claudia Domokos, Senior Director, Business & Client Solutions, Latin America

Contract Terms: FTE

THE CONTEXT AND TEAM

Latin America is one of Live Nation's fastest-growing regions for Ticketmaster, with significant investment underway across Brazil, Mexico, Colombia, Peru, Chile and Uruguay.

THE JOB

We have an exciting opportunity for an experienced Platform Delivery Manager to lead initiatives that will shape how we operate across the LATAM region and set the business up for long‑term growth. In this role, you will deeply understand the region’s vision and ensure all plans, priorities, and outcomes align with that strategic direction in partnership with the Senior Director.

The roadmap itself is owned by the Senior Director — what goes on it, how it is prioritised, and the senior relationships with the ticketing platform partner and the global Product organisation. Your role is to make that ownership executable: to maintain the detail behind every item, to run the recurring forums where prioritisation decisions are surfaced, and to ensure that nothing important falls through the cracks between intake, business case, prioritisation, and delivery.

We are looking for someone who is comfortable working hands-on with a wide range of teams and stakeholders to drive process discipline. You'll be willing to dive into the details across product, technology, IT, operations and finance to make sure every meaningful platform initiative has documented detail, a current status, and a credible delivery path. You’ll also ensure new market launches are executed effectively. A proactive, solutions-oriented mindset — and a willingness to chase, coordinate, and follow up relentlessly — is essential.

You will work in close partnership with the regional Operations Directors, and their team leads to identify when recurring operational requests are in fact emerging platform-development needs, and to bring them into the prioritisation process. You will be the operational point of contact for our ticketing platform partner on day-to-day matters — escalating decisions and trade-offs up to the Senior Director.

Cross-functional collaboration is at the heart of the role. You will provide clear, structured progress reporting and surface risks and decision points early — giving leadership the visibility needed to make the right calls and to engage at the right moments with country MDs, Crowder leadership and the global Product organisation.

You will be a strong communicator — able to summarise complex roadmap status clearly through trackers, dashboards and concise written updates, tailoring messages for diverse audiences from market team leads up to the Senior Director's preparation packs for senior conversations.

WHAT YOU WILL BE DOING

• Drive the LATAM product and data roadmap — keeping the single source of truth in regional Asana current, ensuring every medium and high-effort item has documented detail (owner, status, dependencies, target date, business case reference, expected value) at all times.
• Run the bi-weekly Platform Development meeting and the bi-weekly Ops × Product Solutions session — setting agendas, capturing decisions, tracking actions to closure, and producing concise written outputs for the Senior Director.
• Partner with the regional Operations Directors and their market team leads to review the platform support backlog, identify items that have grown into platform-development features, and migrate them into the regional Asana backlog for prioritisation by the Senior Director.
• Be the day-to-day operational point of contact for our ticketing platform partner on intake, roadmap status, capacity and process matters — escalating prioritisation decisions and trade-offs to the Senior Director rather than resolving them independently.
• Triage data-related requests in coordination with the Senior Data Engineer.
• Work with the Business Analyst to ensure every Lane 2 item has a current business case attached before it enters the roadmap, and follow up on cases that are incomplete or out of date.
• Produce accurate, objective status reporting on roadmap health, delivery confidence, and dependencies — giving the Senior Director, country MDs, and global Product transparent views of progress and risk.
• Identify risks, dependencies and friction early, and surface them to the Senior Director with clear options rather than open questions.
• Coordinate with the BI Visualisation Analyst on roadmap dashboards, ROI tracking, and the monthly LATAM Strategy report — making sure the underlying roadmap data is current and trustworthy.
• Support the Senior Director in her interactions with the ticketing platform partner's leadership and with global Product leads — preparing materials, pre-aligning agendas, and capturing follow-ups.
• Drive operational follow-through on escalations when run-the-business work exceeds the agreed capacity envelope and begins to affect committed roadmap delivery, escalating to the Senior Director when senior intervention is needed.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• Fluent in English with an approach that inspires confidence through verbal, written and presentation skills, and delivers clear and concise information tailored for different stakeholders and situations. Portuguese or Spanish required (ideally both).
• Have knowledge of the ticketing industry/platform, learn and remain familiar with our technology products (across Crowder, Host, Archtics) to understand the context in which you are working, so you are effective in your role.
• Able to build rapport quickly to establish trust, respect and confidence with colleagues and internal stakeholders at all levels — including a vendor relationship with the ticketing platform partner and a regional interface with the global Product organisation.
• Excellent facilitation skills to run recurring meetings and workshops productively, keep them on time, capture clear outcomes, and follow up on actions to closure.
• Strong organisational discipline — able to keep a complex, multi-stakeholder backlog current and visible, and to chase missing detail without losing trust.
• 4–6 years of experience in a product operations, platform delivery, programme management, business operations, or PMO role, ideally in a platform, fintech, e-commerce or ticketing business.
• Comfortable working alongside (but not as) a product manager — translating between business stakeholders, vendor product teams, and engineering.
• International travel could be required, up to 4 weeks per year.

YOU (BEHAVIOURAL SKILLS)

• Self-motivated and able to work independently with limited supervision, while providing accountability of progress through regular reporting and communication.
• Excellent organisational skills and the ability to prioritise tasks, manage expectations, and hold a clear sense of what matters most across a long list of competing demands.
• A self-starter and creative problem-solver with the ability to quickly understand the complexities of technology, vendor relationships, and global product organisations within a regional business context.
• Pragmatic in approach and delivery focused — the delivery of operational discipline and clear visibility to the business is the predominant driver.
• Comfortable operating as the operational layer beneath a senior leader — surfacing options and decisions cleanly to the Senior Director rather than making them independently, while still owning the day-to-day execution.

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world's largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world's largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you're passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability — We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork — We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity — We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging — We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL OPPORTUNITIES

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.