Client Operations Internship at Ticketmaster in New York, NY

Summary: Ticketmaster is the world’s largest ticket marketplace and a leading global provider of tools and services for the live entertainment business. They are seeking a highly motivated and organized Client Operations Intern to develop operational and project management skills while providing day-to-day operational support to a diverse client base in the live entertainment industry. Responsibilities: - Develop a client centric mentality - Exposure to Salesforce CRM platform - Exposure to client satisfaction and corporate metrics - Understand ethics, compliance, and business conduct pertaining to the industry - Understand time management requirements when working with individuals or clients/teams - Understand how large companies function and communicate - Insight into budgeting in regards to overtime and Travel/Entertainment - Learning new Ticketmaster Product and learning from the staff in product adoption and training - Monitor key product usage to assist in creation of area best practices - Shadow and assist at a client box office to understand the inner operations of a venue - Understand the needs of small & large clients, and why they are different or similar - Learn how to apply operational skills and tactics towards events and onsales - Assist with checking client event submissions and event changes - Develop & observe presentation skills - Learn operational/metric tracking techniques - Understand and assist in the execution of event onsales or reports for clients - Understand the necessity of detailed product analytics - Develop competencies in planning management - Work with our clients and staff to develop strong communication skills - Major event support, to include assisting with venue access control - Become familiar with ticketing software programs - Gain substantial knowledge into Access Control and reporting programs - Develop planning, organizational and time management skills - Increase knowledge of computer skills and technology - Develop team-based work competencies such as Accountability, Teamwork & Service Excellence Required Qualifications: - Currently enrolled in an accredited college, university or trade school - Must be eligible for school credit (and able to supply a letter from sponsor/administrator upon request) - Must be 18 years or older and have junior standing or above - Must be able to commit to a minimum internship schedule of 20 hours per week and a maximum of 30 hours per week with some availability to work evenings, weekends and holidays - Be detail oriented - Eager to learn and be proactive with new tasks - The ability to always conduct yourself in a professional matter - The ability to learn and absorb at a fast pace - High proficiency in MS Office, particularly Excel - Proficient in leveraging AI tools for research, summarization, drafting, analysis, and workflow automation Preferred Qualifications: - Working toward a degree in Sports/Event Management, Marketing or Communications is preferred Required Skills: Salesforce CRM, Event management, Ticketing software Important Skills: MS Office, Operational skills