Senior Instructional Tech Designer at TIAA in Frisco, TX

The Senior Instructional Tech Designer delivers high-impact learning experiences and elevates the team’s capability through consultation, team leadership, and mentoring.

Key Responsibilities and Duties

• Consult with stakeholders to diagnose needs, recommend approaches, and shape scope, timeline, and success measures
• Lead complex Design projects in partnership with internal L&D teammates or internal clients from intake through launch.
• Design and develop learning experiences end-to-end across digital and blended formats.
• Produce high-quality visual and multimedia deliverables that make complex content clear and usable. (graphics, layouts, infographics, motion graphics, and video).
• Design and develop video, motion graphics, and interactive media beyond basics.
• Develop presentations for high-visibility audiences, ensuring effective messaging, engaging design, and alignment with Brand standards.
• Maintain and publish learning content in SharePoint, improving usability and consistency of learner-facing pages.
• Apply accessibility standards in learning and visual design.
• Incorporate feedback and data to continuously improve learning effectiveness and learner experience.
• Contribute to templates, asset libraries, and standards that improve consistency and speed.
• Set and reinforce design standards (instructional + visual) through reviews and coaching.
• Upskill and mentor teammates through feedback, examples, and hands-on guidance.
• Improve team workflows, templates, and reusable assets to increase quality and efficiency at scale

Required qualifications

• 3+ years of professional experience designing digital experiences and producing visual and multimedia deliverables.
• Knowledge of adult learning design principles.
• Demonstrated consultative skill (needs analysis, solution recommendation, influencing without authority).
• Strong visual design fundamentals (layout, typography, visual hierarchy, brand alignment).
• Experience working in a collaborative, deadline-driven environment with multiple concurrent projects.
• Clear communication and strong stakeholder partnership skills.
• A curious, innovative, creative mindset for exploring new ways to improve design and development.
• Advanced tool fluency with:
  • Adobe Creative Cloud (e.g., Illustrator, Photoshop, Premiere)
  • Video/animation tools
  • Course authoring tools
  • SharePoint development

Preferred qualifications

• Experience establishing design standards and conducting structured quality reviews.
• Experience working with global teams and various stakeholders.
• Experience developing learning in course authoring tools and support publishing workflows in an LMS/LXP environment.
• Web development for learning delivery (HTML/CSS/JS).
• Experience with generative AI development tools.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 3+ Years Required; 5+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level 7IC

Related Skills

Business Acumen, Communication, Consultative Communication, Digital Savviness, Influence, Innovation, Program Measurement, Story Telling, Talent Development, Vendor / Partner Management

Anticipated Posting End Date: 2026-05-27

Base Pay Range: $87,400/yr - $110,900/yr

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).

_____________________________________________________________________________________________________

Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.

Our Culture of Impact

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

Drug and Smoking Policy

TIAA maintains a drug-free and smoke/free workplace.

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of TIAA Global Capabilities, click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.