Learning & Development Manager at TIAA in Charlotte, NC

Learning & Development Manager
Location: Dallas, TX, USA
Learning & Development Manager
The Learning and Development Manager plays a vital role in supporting associates through collaboration and mentoring, to ensure they possess the skills needed to provide a consistent experience to our clients and grow their practices. The Learning & Development Manager is responsible for increasing consistency in the execution of a client engagement process leading to improved speed to productivity for the wealth management associates.
This individual will also develop practice management routines and facilitate strategic training initiatives, with the goal of helping associates progress opportunities through the client engagement process. The Learning & Development Manager will impact associate development through focused support in the key foundational areas, including communication skills, our solution offering and practice management techniques.

Key Responsibilities and Duties
Support the development of associates in order to improve speed to productivity.
Help associates consistently deliver an end-to-end client engagement process by leading with financial planning-based advice, deep discovery, and the implementation of solutions.
Design and develop growth plans, in partnership with management team, to increase consistency in productivity.
o Identify needs, understand priorities, and create a plan to improve productivity and effectiveness.
o Provide collaborative training to associates who are improving their skills and abilities to execute in their roles.
o Use quantitative and qualitative needs analysis techniques to help prioritize focus and learning efforts.
o Measure key metrics to assess impact and success of development programs.
Support development of practice management, solutions and business-building techniques that will help associates efficiently grow their practice.
o Conduct development sessions related to client interactions – examples include: value proposition, client discovery, presentation skills, solution delivery, objection resolution and asking for introductions.
o Help associates achieve activity goals and pipeline management.
o Assist associates with pre-meeting planning and post meeting debrief to increase overall client engagement effectiveness.
o Identify opportunities to drive behavior change and performance improvement.
Assist in the development and execution of programs and routines to help associates:
o Analyze their current practice, set targets for improvement, and refine business development strategies and activities to achieve their goals.
o Understand how to leverage client feedback and refine their client experience while creating a culture of introductions.
o Become highly proficient and effective by embracing consultative selling practices.
Work with Associates and leaders to share stories, methods, best practices, and wins.
o Understand the practices and behaviors of high performing associates.
• Execute a blend of learning methods to maximize learning retention and scalability
Educational Requirements
University (Degree) Preferred
Work Experience
5+ Years Required; 7+ Years Preferred
FINRA Registrations
SRC Indicator: Series 7; Series 63; Series 65; Series 66
Physical Requirements
Physical Requirements: Sedentary Work

Career Level
8IC
Related Skills
Business Development, Client Relationship Management, Collaboration, Consultative Communication, Continuous Improvement Mindset, Due Diligence, Practice Management Strategy, Prioritizes Effectively, Quantitative Analysis, Retirement Planning Selling, Sales, TIAA Products/Services Acumen, Wealth Management
Anticipated Posting End Date:
2026-10-03
Base Pay Range: $90,000/yr - $130,000/yr
Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.  In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
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Company Overview
Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today weʼre a market-leading retirement company fueled by world-class asset management. But weʼre not just another legacy financial services firm. Weʼre fighting harder than ever before for our clients and the many Americans who need us.
Our Culture of Impact
At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary.
Equal Opportunity
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
Our full EEO & Non-Discrimination statement is on our careers home page, and you can read more about your rights and view government notices here.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email: accessibility.support@tiaa.org
Drug and Smoking Policy
TIAA maintains a drug-free and smoke/free workplace.
Privacy Notices
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.
For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.
For Applicants of TIAA Global Capabilities, click here.
For Applicants of Nuveen residing in Europe and APAC, please click here.
Additional Locations: Charlotte, NC, USA