Customer Support Specialist at thyssenkrupp in Southfield, MI

Customer Support Specialist Location: Southfield, Michigan USA Job Summary JOIN OUR GROWING COPPER AND BRASS SALES TEAM, TODAY!!!! The Sales Support Specialist plays a critical role in building and strengthening customer relationships by utilizing digital sales tools to enable proactive engagement, maintain regular customer touchpoints, and support account reactivation efforts. Through these interactions, the specialist also identifies opportunities to contribute to business development and customer growth. This role is the first point of contact across the company’s digital sales channels, delivering timely and courteous assistance to help customers effectively navigate our digital tools, sales teams, and processes across the company to ensure the customer has a seamless experience. Job Description Handle all customer online registrations andassistin developing/reactivating customers to increase user adoption both online and offline. Respond to online customer inquiries andprovideknowledgeable answers to customers instantly via live chat, phone, and email. Assistcustomers with online quotes and orders instantly via the eCommerce platform and business ERP system. Assist the Copper & Brass Sales commercial organization with online customer activities as soon as they occurso as toensure customers are getting the instant gratification they deserve. Daily quote/order audits to review and ensure requirements and best business practices are followed. Quickly communicate with customersregardingany changes to their online quote or order. Serve as a liaison between sales and eCommerce to promote a culture of continuous improvement. Assistin the internal communication and implementation/training of new online features thatbenefitoffline sales processes and their customers. Document direct customer and internal feedback from all communication channels. Create, update, ormaintainvarious reportsregardingissues, quotes, orders, and user activity results. May complete order entry or quote preparation as needed. Continuously increase knowledge of company products, services, and procedures. Lead the achievement of sales, margin, and customer satisfaction goals Meet tkMNA employee attributes & competencies The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Minimum Requirements: ​ 2-yearcollege degree or equivalent Proficient in all Microsoft Office applications Strong verbal and written communication skills Excellent organizational skills and must be resourceful with exceptional project management abilities Effective communication and listening skillsnecessarywhen answering phone calls from customers and associating with peers. 3-5 years of Sales experience Must be acquainted withsocial media, strategic selling, and time management Preferred Requirements: Bachelor’s degree in business or related field 3 years metals sales experience SAP Experience Knowledge of manufacturing industry Leadership and team building experience Interpersonal skills necessaryin order tosell, negotiate and close business with customers Continual maintenance andupdating ofcustomerdatabase. Attention to detailin order toevaluate customer’s accounts and orders Benefits Overview We offer competitive company benefits to eligible positions, such as : Medical, Dental, Vision Insurance Life Insurance and Disability Voluntary Wellness Programs 401(k) and RRSP programs with Company Match Paid Vacation and Holidays Tuition Reimbursement And more! Benefits may vary based on job, country, union role, and/or company segment. Please work with your recruiter or tk representative for applicable benefits information. Disclaimer This is to notify the general public that some individuals/entities are using the thyssenkrupp (“TK”) name, trademark, domain name, and logo without authorization. They are posing as employees, representatives, or agents of TK and its associated/group companies. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information. Equal opportunity employer, including people with disabilities and veterans. Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact reasonableaccommodation@thyssenkrupp.com. PLEASE NOTE: 1.    TK strongly recommends that potential jobseekers do not respond to such fake solicitations, in any manner; 2.    TK will not be responsible to anyone acting on an employment offer that is not directly made by TK; 3.    Anyone making an employment offer in return for money is not authorized by TK; and 4.    TK reserves the right to take legal action, including criminal action, against such individuals/entities. TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at https://jobs.thyssenkrupp.com/en to view authentic job openings at TK. If you receive any unauthorized, suspicious, or fraudulent offers or interview calls, please email us at tkmna.employee.care@thyssenkrupp-materials.com. We shall not accept any liability towards the representation made in any fraudulent communication or its consequences, and such fraudulent communication shall not be treated as any kind of offer or representation by TK or its group companies and affiliates.