Product Manager, Growth at Thumbtack in Toronto, Ontario, CA

Thumbtack helps millions of people confidently care for their homes.

Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the role

We're looking for an entrepreneurial Product Manager who is driven by autonomy and fueled by ownership. You will be at the helm of innovation and execution, shaping industry-disrupting user experiences that simplify how millions of people confidently care for their homes and how home service professionals grow their business. This role is about defining product vision, challenging the status quo, and driving outcomes that leave a lasting impact on our customers, local service professionals, and the entire home services industry.

As a PM on the Customer Growth team you will be responsible for driving customer and pro lifetime value by creating product solutions for homeowners and home-service professionals to accomplish their goals with ease and confidence. You will be responsible for building new 0 to 1 product experiences as well as optimizing existing products to drive more user repeat and growth.

What you’ll do

• Lead a significant portion of our product experience and be accountable for business outcomes.
• Conduct user research and lightweight tests to scope and prioritize product initiatives.
• Transform a vague, ambitious idea into a compelling business and product case, secure resources, and lead execution with clear success criteria.
• Champion deep learnings and insights as a core metric, valuing them alongside traditional metrics to fuel smarter, more innovative product decisions.
• Partner with marketing, engineers, designers, data and applied scientists to ideate, prioritize and deliver great solutions for our customers and professionals.
• Coordinate within your team and among teams at Thumbtack to ensure understanding of and alignment around projects.
• Drive a high-impact initiative from seed to scale, ensuring sustained focus by thoughtfully sunsetting or culling initiatives that do not meet success criteria.

In order to be successful, you must bring

• 5+ years of product management experience with a proven track record of launching impactful consumer web or mobile products that users love.
• Excellent user-centric thinking with strong user experience and product sense, allowing you to empathize with users and craft excellent experiences.
• Excellent analytical thinking and problem-solving skills combined with strong business acumen.
• Outstanding teamwork and collaboration skills, capable of considering multiple perspectives and driving cross-functional alignment.
• Excellent written and verbal communication skills, with a talent for articulating complex customer problems precisely.
• Comfort with and strong discerning judgment of AI.

Expected salary ranges

• For candidates living in Ontario and British Columbia, the expected salary range for the role is currently $164,100.00 - $212,300.00.

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/.

We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.