Leasing Manager at Thrive in Columbus, OH

LEASING MANAGER

Weekend availability required

At Thrive we believe in building places people are proud to call home. Thrive Companies is a vertically integrated real estate developer focused on large-scale, mixed-use communities. Our developments seamlessly integrate residential, commercial, and lifestyle spaces with exceptional service to create vibrant, inclusive environments where individuals and businesses can thrive.

POSITION SUMMARY

The Leasing Manager is responsible for leading the day-to-day leasing operations while delivering an exceptional resident experience. This role drives occupancy, maximizes revenue, coaches the leasing team, maintains presentation standards, and partners closely with the Property Manager to achieve community goals.

REPORTS TO: Community Manager

RESPONSIBILITIES, EXPECTATIONS, AND DUTIES

Leasing & Sales

• Lead all leasing activities from inquiry through move-in.
• Handle walk-in traffic, tours, phone calls, and prospect follow-up.
• Generate leases and ensure documentation is accurate and timely.
• Conduct lease approvals in accordance with company standards.
• Monitor the leasing pipeline and ensure timely follow-up.
• Deliver exceptional customer service and assist with resident retention.

Lease Renewals

• Assist with the renewal process by proactively contacting residents, presenting renewal offers, overcoming objections and maximizing resident retention.
• Track upcoming lease expirations and ensure timely follow-up is documented in the property management system.
• Partner with the Property Manager to execute renewal strategies that support occupancy and revenue goals.

Resident Experience

• Serve as a point of contact for residents visiting the leasing office.
• Resolve concerns professionally or escalate to the Property Manager.
• Deliver a welcoming and positive customer experience.

Revenue & Other Income

• Maintain a full understanding of all other income opportunities including parking, storage, pet fees, utility programs, premium units, and other ancillary revenue.
• Coach the leasing team on presenting value-added services.

Move-In Process

• Stage and maintain sparkle units.
• Conduct final move-in inspections to ensure apartment readiness.
• Verify all work orders are complete before move-in.
• Partner with maintenance for seamless move-ins.

Leadership & Accountability

• Hold the leasing team accountable for daily expectations and performance.
• Coach on leasing, customer service, and follow-up best practices.
• Foster professionalism, accountability, and continuous improvement.

Reporting & Communication

• Report resident incidents and operational concerns to the Property Manager.
• Maintain accurate reports and compliant resident files.
• Communicate effectively with maintenance and management regarding vacancies, move-ins, and resident concerns.

Performance Expectations

• Occupancy and leasing performance
• Closing ratio and lease conversion
• Resident satisfaction and retention
• Move-in readiness and inspection quality
• Accuracy of lease approvals and documentation
• Growth in other income revenue
• Team accountability and professionalism

SKILLS, EDUCATION AND EXPERIENCE

• Previous apartment leasing experience required.
• Leadership or supervisory experience preferred.
• Strong knowledge of Fair Housing and leasing practices.
• Excellent communication, organization, and problem-solving skills.
• Experience with Entrata or similar property management software preferred.
• Customer-service focused with a positive, solution-oriented attitude.

Schedule Expectations

• Work weekends to ensure leasing coverage during peak traffic.
• Maintain flexibility to support business needs, resident events, and move-ins.
• Assist during high-volume leasing periods as needed.

BENEFITS

• Retirement plan and company match
• Full suite of health benefits
• Philanthropic opportunities and engagement
• Parental and family leave