Drains and Install Manager at Thrasher… · Lawrencev…

Join TE Certified and Lead One of the Best Residential Service Teams in Georgia

At TE Certified, we're not just another home service company. We're an award-winning residential plumbing, electrical, and HVAC company built on integrity, craftsmanship, and delivering a world-class customer experience. We're seeking an experienced Drains & Install Manager to lead, grow, and develop our Plumbing Install, Drain, and Underground teams. This role is ideal for a proven leader who thrives on building high-performing teams, driving revenue, and creating exceptional customer experiences.

What You'll Do

As the Drains & Install Manager, you'll oversee the day-to-day operations of the department while ensuring your team delivers outstanding results for homeowners and the company.

Responsibilities

• Lead and manage Plumbing Install, Drain, Underground, and apprentice team members.
• Drive department performance, profitability, and key performance indicators (KPIs).
• Recruit, hire, coach, mentor, and develop technicians and future leaders.
• Partner with dispatch, call center, service teams, and leadership to maximize productivity and customer satisfaction.
• Oversee lead management, scheduling, dispatching, and job follow-up processes.
• Handle customer escalations and ensure issues are resolved quickly and professionally.
• Monitor technician performance and maintain accountability to company standards.
• Assist with pricing strategies and price book development.
• Manage truck inventory, tools, and resources for maximum efficiency.
• Create and execute growth plans for the Install, Drain, and Underground divisions.
• Track, analyze, and report departmental performance metrics.
• Foster a culture of professionalism, accountability, and continuous improvement.
• Assist and participate in other duties as assigned.

What Success Looks Like

• Maintaining a profitable and growing department.
• Meeting monthly and annual sales goals.
• Achieving hiring and staffing objectives.
• Developing future leaders within the organization.
• Driving high customer satisfaction while reducing callbacks.
• Building a department team that is trusted, respected, and accountable.

Compensation & Benefits

Target Earnings: $150,000+ Annually

We offer an industry-leading compensation and benefits package, including:

• Competitive base salary plus performance-based bonuses
• Company vehicle and gas card
• Company laptop
• Cell phone allowance
• 401(k) with company match
• Health insurance for employees and immediate family
• Gym membership reimbursement
• Paid leadership and management training
• Paid holidays and vacation
• Company-provided uniforms and boot allowance

What We're Looking For

Preferred Qualifications

• Leadership experience in residential plumbing, drains, sewer, underground, or related home services. Septic experience is a plus!
• Proven experience managing field technicians and driving team performance.
• Strong understanding of residential plumbing installations and drain services.
• Ability to recruit, train, mentor, and retain top talent.
• Experience managing budgets, KPIs, revenue goals, and operational performance.
• Excellent communication, customer service, and problem-solving skills.
• Passion for developing people and building winning teams.

Why TE Certified?

At TE Certified, we invest heavily in our people, culture, and leadership development. You'll have the opportunity to make a direct impact on a growing department while helping build the next generation of service professionals. If you're a driven leader who wants to be part of a company known for excellence, we'd love to talk with you.