Customer Service Associate at Thoroughbred… · Madison

• Customer Service Associate Boost your income beyond your hourly wage with lucrative commission-based earnings and generous employer contributions to your 401k retirement plan! Become a valuable member of our top-tier team as a Customer Service Associate! Take pride in educating and informing customers about the smooth operations, numerous benefits of being a member, and safety features at Thoroughbred Express washes. Key Duties and Responsibilities • Focus on providing a positive customer experience. • Carry out daily duties that ensure effective operation of a car wash facility in partnership with peers and site management. • Greet customers with a warm smile, review and educate on services, and assist with payment. • Stay up to date with knowledge of how to use certain equipment for them to be able to work efficiently in an automated facility. • Direct the Driver into the entrance to the car wash or guides them onto tracks. • Carry out periodic maintenance of equipment used in washing to keep them in proper working order. • Perform cleaning of facility and ensure everything is kept in the appropriate place and organized. • Provide assistance to customers in any area concerning car wash process. • Carry out visual inspection of vehicles to confirm their condition before sending them into the wash area. • Additional duties as assigned. Essential Responsibilities: • Display courteous, customer service focus, and professional attitude • Work while standing over long periods of time (6+ Hours) • Lift items of moderate weight (10+ pounds) • Maintain work expectations outdoor in all weather conditions • Interact ethically with fellow employees and customers • Possess valid and current driver’s license • Excellent written and oral communication skills, as well as interpersonal skills Physical Requirements: • Ability to stand and work on feet for long hours in all weather conditions • Use of protective equipment such as ear plugs, safety glasses and gloves Additional Benefits: • Quarterly Bonuses • Milestone Bonuses • Competition Bonuses • Unlimited Commissions • Tips • Employee Recognition • Medical, Dental and Vision for Full Time Employees • Paid Time Off + Holiday Pay for Full Time Employees