UX Research Ops – Program Manager at Thomson Reuters · Toronto

UX Research Ops – Program Manager Location: United States of America, Eagan, Minnesota Replacement: This position is open due to an existing vacancy to support our evolving business needs. UX Research Ops – Program Manager Role Summary: Thomson Reuters is reimagining how UX research is communicated and consumed across the business. We are looking for a visionary UX Research Program Manager who sits at the intersection of research practice, product thinking, and technical development. This is not a traditional program manager role — this is a builder, a strategist, and an innovator who will fundamentally transform how research insights are discovered and activated across our design and product organization. About the Role What You'll Do as UX Research Ops – Program Manager 1. Reimagine the Research Repository Lead the design and development of a next-generation research repository. Drive the transition toward decision-oriented research artifacts and define what "good" research communication looks like across the organization. 2. Build and Scale Shared AI Tooling Identify, develop, and scale AI tools that benefit the entire research and design organization — including tooling for synthesis, reporting, metadata querying, and insight tracking from research to implementation. Democratize access to data so insights reach cross-functional teams in design, product, and engineering. 3. Align and Enable the Research Organization Serve as the single-threaded owner for research AI transformation. Create structure around shared practices, facilitate knowledge sharing, and ensure AI upskilling is consistent and community-driven — not siloed. Help researchers and designers carve out dedicated space to learn, experiment, and grow. About You: You’re a fit for the role UX Research Ops – Program Manager, if you have. Required Deep understanding of UX research methodologies (generative vs. evaluative) and research operations Proven program management experience — scoping initiatives, aligning stakeholders, and driving toward outcomes Familiarity with how UX research works and how insights translate into product decisions Experience building internal tools or platforms, not just managing existing ones Comfort working with APIs, MCP integrations, RAG pipelines, and AI tooling; light coding a plus Strong communication and stakeholder management skills across researchers, designers, product, and leadership Systems thinking — connecting foundational research, AI tooling, and insight delivery into a coherent vision Nice to Have Experience with AI agent frameworks or synthetic user/persona research concepts Background in enterprise SaaS or professional services products Familiarity with accessibility standards (WCAG) and inclusive design principles Why This Role, Why Now The pace of product development at Thomson Reuters has accelerated dramatically. AI is reshaping how insights are generated, synthesized, and consumed. This role exists to build the infrastructure, tools, and programs that make the entire organization smarter, faster, and more connected to the voice of the customer. This is one of the most consequential roles we are hiring for this year. The person who steps into it will shape how the organization makes product decisions for years to come. Candidates should be prepared to share examples of tools, systems, or programs they have built — not just managed. #LI-DS4 What’s in it For You? Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role. In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan. Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $100,100 USD - $185,900 USD. For Ontario, Canada, the base compensation range for this role is $108,000 CAD - $158,000 CAD. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com Additional Locations: United States of America, Frisco, Texas, Canada, Toronto, Ontario