Administrative Assistant at Thompson in Matthews,NC

Summary: Thompson is an organization that has evolved from an orphanage into a provider of prevention, mental health services, and foster care across several states. The Administrative Assistant will support various programmatic needs, ensuring excellent customer service and contributing to a positive team culture. Responsibilities: - Display individual proficiency and effectiveness in the role - Be punctual, arrive on time, and prepared - Learn and utilize the organization’s systems, processes and procedures as instructed - Display a high degree of being open to coaching/feedback regarding performance and areas of improvement - Contribute to a positive team culture through your actions, attitude, and communication - Consistently deliver excellent customer service to your clients/customers - Conduct yourself in the highest standards of ethics and integrity while displaying emotional intelligence in your day-to-day work with customers, peers, and leadership - Represent the organization internally and externally through your communication and conduct - Display trauma informed practices and principles in your interactions with customers, with peers and with leadership - Provide general operational support to their assigned programs/campus - Greet new and existing customers with enthusiasm and excellent customer service - Manage phone traffic efficiently and effectively - Order supplies for campus as needed - Submit helpdesk tickets on behalf of campus needs - Other duties as assigned Required Qualifications: - Associate degree or Certification in related field - A minimum of 1 year of relevant professional experience - Excellent written and oral communication skills - Exceptional customer service mentality - Must have a valid Driver's License and meet any credentialing, licensing and privileging standards as it pertains to the program - Proficient in Microsoft Office Suite application software - Ability to come into office at least 3 days per week Required Skills: Microsoft Office Suite, Driver’s License, Customer Service Benefits: 3 weeks paid time off (PTO) first year plus 10 paid holidays!, Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options, 401K Match, Education Reimbursement, Referral Bonus, Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service, Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans, Paid time off for volunteering in the community, Free EAP services, Mileage Reimbursement for eligible roles, IPhone and Laptop provided for eligible roles, Multiple opportunities for growth, Ongoing, structured leadership development and growth opportunities