Travel Desk Executive at Thomas Cook in Gurugram

Role & responsibilities

1. Issuing tickets as per the client requirements

2. Manage all transactions related to non-air services - Rail / Visa / Bus /Insurance All non-air

services - Rail / Visa / Bus /Insurance

3. Ensure client SLAs are met

4. Drive PLB carrier sales

5. Ensure all supports are uploaded in ibook

6. Ensure Nil billing pendency

7. Extend support for submission by providing all correspondence mail

8. Handing personal booking of clients

9. Coordinating with customers for day to day bookings

10. Achieving Revenue and transaction targets as defined by the business

11. Coordinating & negotiating with hotels and suppliers

12. Sub activities related to transaction including invoicing, hotel invoice collection & reconciliation