Manager- Business Operations at ThinkBig… · Remote

This is a remote position.

Job Title: Manager- Business Operations

Experience: 3 to 6 Years

Location: Remote

About the Company

The company is a fast-growing, execution-focused organisation working across strategic initiatives, business development, and cross-functional operations. The leadership team operates in a dynamic environment that requires strong coordination, structured execution, and real-time visibility into priorities, pipelines, and progress. The organisation values clarity, accountability, and operational excellence, supported by modern tools and data-driven processes.

Role Overview

We are seeking a highly organised and proactive Manager- Business Operations to support leadership in tracking strategic initiatives and to assist the Business Development (BD) function with lead management, pipeline tracking, and client coordination. This is a high-impact, execution-oriented role that serves as a central hub for information, follow-ups, and documentation across teams.

The ideal candidate is detail-oriented, tech-savvy, and comfortable working across functions, ensuring priorities are clearly tracked, timelines are met, and no critical actions fall through the cracks.

Key Responsibilities

Strategic Initiative Tracking & Coordination

Track company-wide initiatives, projects, deadlines, owners, and dependencies in a structured and organised manner.

• Work closely with team leads and individual contributors to capture progress updates, risks, and upcoming deliverables.
• Maintain well-organised folders, project documentation, internal notes, and process documents.
• Prepare concise summaries, dashboards, and progress reports for leadership review.
• Proactively follow up with stakeholders to ensure timelines are met and blockers are escalated in a timely manner.

Business Development Support

• Track and update all incoming leads, opportunities, and client interactions within CRM systems (HubSpot, Salesforce, or similar).
• Maintain accurate records of opportunity status, meeting history, follow-up actions, and next steps.
• Support the BD team with client-facing materials, pitch decks, follow-up emails, and meeting summaries.
• Ensure the BD pipeline remains clean, structured, current, and actionable at all times.
• Prepare professional presentations, summaries, and reports for internal and external stakeholders.

Communication & Cross-Functional Coordination

• Act as a central coordination point across teams to facilitate information flow, updates, and scheduling.
• Communicate clearly and professionally through email, messaging platforms, and meetings.
• Draft internal communications, meeting notes, action trackers, and structured summaries as required.

Technology, Tools & Process Enablement

• Use CRM platforms to maintain accurate and reliable data.
• Work with productivity and collaboration tools such as Excel, Word, PowerPoint, Canva, Notion, and similar platforms.
• Leverage AI tools (ChatGPT and other generative AI solutions) for research, drafting, documentation, and efficiency improvements.
• Identify opportunities to improve internal processes, documentation, and tool adoption to enhance team productivity.

Qualifications & Experience

• Bachelor’s degree required; MBA preferred.
• Prior experience in consulting, operations, business coordination, or similar roles.
• Strong organisational and follow-up discipline with the ability to manage multiple parallel workstreams.
• High level of structure, attention to detail, and ownership mindset.
• Excellent written, verbal, and presentation skills.
• Hands-on experience with CRM systems (HubSpot, Salesforce), productivity tools (Excel, Word, PowerPoint), and basic design tools (Canva).
• Comfortable using AI tools to accelerate workflows and improve output quality.
• Ability to work independently with minimal supervision in a fast-paced, cross-functional environment.

Required Skills

• Strong coordination, execution, and stakeholder management skills.
• Ability to translate unstructured inputs into clear action plans and documentation.
• High accountability, reliability, and attention to detail.
• Strong interpersonal skills and professional communication.
• Adaptability to changing priorities and deadlines.

Internal & External Contacts

• Regular interaction with leadership and business development teams.
• Coordination with cross-functional internal teams to track initiatives and deliverables.
• Limited external interaction in support of client communications and BD activities.

What Success Looks Like

• The Business Development pipeline is consistently clean, organised, and up to date.
• Company-wide initiatives are clearly tracked with no missed deadlines or unresolved follow-ups.
• Leadership receives timely, accurate updates and well-structured documentation.
• The role becomes a trusted operational backbone and central point of coordination across the organisation.