Sr. Analyst, Services Strategy & Excellence at Thinkahead · Gurugram

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. As AHEAD Consulting & Services (ACS) evolves its operating model, the Services Strategy & Excellence team enables consistent delivery governance by translating operational and client-experience data into decisions that improve delivery quality, project health, and client outcomes . The Senior (Sr.) Analyst role blends analysis with operational execution—building repeatable reporting, documenting and improving delivery and data processes, and running action tracking—while enabling (not owning) delivery teams’ remediation work. The role applies structured problem solving and critical thinking to transform ambiguous delivery issues into clear problem statements, root-cause analysis, and scalable process improvements . The Sr. Analyst partners with PMO, Practices, Services Operations, Resource Management, and Shared Services to (1) surface insights and risks, (2) track actions to resolution, and (3) improve data hygiene in PSA and related systems through standards and exception management . This role is based in India and works closely with US-based stakeholders; reliable overlap with US time zones is required . AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.