Intern - Partner Success at Think Together in Santa Ana, CA

Summary: Think Together is a nonprofit organization dedicated to changing the odds for kids through expanded education programs. The Partner Success Intern will assist the team in implementing and tracking engagement strategies to improve partner satisfaction and support contract renewals. Responsibilities: - Research school district partners, update partner profiles and account details in our customer relationship management (CRM) tool, Salesforce, with market intelligence, district administrator contacts information and funding details - Customize partnership impact reports, partnership overviews and presentations using PowerPoint, Adobe and Canva for internal stakeholders to present to district administrators and school boards - Support the implementation, tracking, reporting, and analysis of partner engagement strategies using Excel and Salesforce - Perform ad hoc analysis of the state of partner health (satisfaction) using survey and satisfaction statistics, market research, partner landscape analysis and other factors - Complete weekly Customer Experience improvement reports highlighting updates and status of strategy implementation - Support completion of various Partner Success projects with collateral development, progress tracker creation and implementation or other work as needed - Participate in Partner Success internal meetings, Home Office meetings, and cross-department meetings as needed - Perform other duties as assigned by the Senior Director, Partner Success and inherent in the position Required Qualifications: - Bachelor's degree in progress - Candidates must be at least a rising junior or senior in college, having completed at least 2 years of undergraduate coursework - Strong attention to detail and excellent written and oral communication skills - Desire to work collaboratively, with an openness to feedback and desire to grow professionally - Passion and enthusiasm for education, nonprofit administration, and/or community service - Excellent organizational, analytic, problem solving, and interpersonal skills - Experience with Excel, PowerPoint, Canva and any customer relationship management tool (including Salesforce) is ideal Preferred Qualifications: - Familiarity or comfort with remote/hybrid work tools such as Outlook, Microsoft 365 Suite, Zoom/MS Teams, cloud sharing - Use of typical office equipment Required Skills: Salesforce, Excel, PowerPoint Important Skills: Canva, Analytic skills Nice-to-Have Skills: Passion for education