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Creative Operations Associate | Dermstore at THG in New York City, NY
Skills
Job Description
About THG
We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.
Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.
With us, you’ll go further, faster. What are you waiting for?
Life at THG Beauty
We know that beauty isn’t one-size-fits-all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.
By combining our portfolio of owned brands with a marketplace for over 1,300 third-party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.
THG Beauty’s breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry’s digital strategic leader.
Why be a Creative Operations Associate at THG Beauty?
Dermstore is the premier destination for professional-grade skincare and clinical beauty, curated by experts and trusted by enthusiasts. Since its founding by a dermatologist, Dermstore has been a pioneer in the digital beauty space, offering a highly curated selection of the world’s most efficacious brands across skincare, hair care, and cosmetics. As a leader in prestige beauty e-commerce, we bridge the gap between clinical expertise and a premium shopping experience.
We are looking for a solution-oriented, proactive Creative Operations Associate to serve as the tactical engine of our creative department. In this role, you will drive the day-to-day execution that enables Dermstore to hit high-velocity production targets, ensuring that video, print, and digital assets move seamlessly from briefing through delivery. Reporting to the Creative Operations Manager, you will act as the vital link between internal stakeholders and the creative team, managing workflows, asset organization, and production logistics in a fast-paced environment.
As Creative Operations Associate, you’ll:
- Facilitate the end-to-end creative development lifecycle for graphics, copy, and video assets by monitoring task status and clearing blockers
- Maintain constant, real-time communication via Monday.com, email, and chat with internal stakeholders, including Buying, Performance, Brand, and Social teams
- Schedule and manage communications between internal teams and external creative agencies to ensure deliverables remain on schedule
- Guide workflows from initial intake through final stakeholder approvals, post-production review, and delivery
- Own the organization, maintenance, and hygiene of Digital Asset Management (DAM) tools, enforcing naming conventions and folder structures
- Manage review processes in Figma and Frame.io, tracking stakeholder revisions and version control for video and graphic deliverables
- Oversee the product shoot sample request process and provide logistical support by tracking project timelines
- Archive all completed projects and ensure the asset library is up-to-date to support "always-on" programming across all channels
What skills and experience do I need for this role?
- 2-4 years in creative operations or project management, ideally within a beauty, retail, or agency environment
- Mastery of project management platforms such as Monday.com and Airtable preferred
- Expert use of Frame.io for video review and feedback loops
- Familiarity with Figma, Adobe Creative Cloud, and video editing tools like CapCut to support asset hand-offs
- Proven experience with shoot production and project-managing ecommerce marketing projects preferred
- Operational mindset with the ability to navigate ambiguity and shift tasks quickly in a fast-paced setting
- Exceptional verbal and written communication skills with the ability to act as a neutral, solutions-oriented liaison
- Entrepreneurial mindset with strong decision-making capability and a positive, "can-do" demeanor
What’s in it for me?
- Salary: $70,000 - $80,000
- Hybrid Work Model - 3 days office/2 days home
- Medical, Dental, Vision plans
- 401K matched up to 5%
- Generous PTO (Paid Time Off)
- Short and long-term disability
- Exclusive employee discounts off THG Brands
THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.