Senior Biz Ops & People Generalist at Theydo in Remote

HELP FIX CUSTOMER-CENTRICITY AT SCALE Every company wants to become more customer-centric. At TheyDo, we make that ambition real. Our AI-powered journey management platform helps the world’s largest enterprises align around what matters most: their customers. By bringing scattered data and teams together, we empower smarter decisions and better experiences. Since 2019, global leaders across industries — including Ford, Cisco, Johnson & Johnson, Siemens, Home Depot, and Lufthansa — have trusted us to scale journey management and deliver measurable impact. Backed by $50M from top-tier investors, including Blossom and 20VC, we are building a category-defining company. Our fully remote team of 100+ TheyDoers represents 30+ nationalities across 27 countries, united by a customer-led, people-first culture. Our mission is clear: Make journey management the most powerful business tool in the world. If you’re looking for a place where your work shapes the future of how companies operate, join us. Let’s build it together. Join us in a high-impact, dual focus role where People and Strategy come together to shape how our company operates and grows. You’ll play a central role in connecting our global team and driving the execution of our most important priorities. You’ll help build a culture where people feel informed, supported, and inspired. This is a role for someone who thrives on variety and ownership. You’re comfortable jumping between business and people operations, building processes from scratch, and making things happen. This role will ideally suit someone who is a highly organised and proactive communicator who can pivot from a quick Slack message to presenting a company wide update. WHAT YOU’LL DO CONNECT THE TEAM - Own our onboarding program, ensuring new hires feel welcomed, prepared, and set up for long-term success. - Organise and host our bi-weekly all hands/AI Q&As. These sessions connect us as one global team and ensure our team members come together to share how they’re leveraging AI in their work. - Lead our annual company retreats, from logistics to itineraries, liaising with our service vendor and ensuring a seamless and engaging experience. - Support functions in planning and coordinating in-person team meet-ups. DRIVE OPERATIONS & STRATEGY - Partner with our CEO and executive team to set priorities, track progress, and drive execution of strategic initiatives, including OKR rollout, execution tracking and strategic communications. - Translate high-level goals into actionable plans, timelines, and measurable outcomes. - Identify operational risks, process gaps, and cross-functional dependencies, and drive actionable solutions to keep strategic initiatives on track. - Partner with our Principal People Operations Specialist to continuously improve people operations and employee experience initiatives, including the implementation of AI and automation across workflows and operational processes. ENABLE LEADERSHIP - Lead internal communications, partnering with the leadership team to manage communications and updates effectively. - Organise and attend our quarterly leadership team meet-ups (accommodation, catering, agenda) and ensure alignment, accountability and follow-through on agreed actions. WHAT WE’RE LOOKING FOR EXPERIENCE: - Experience working within a growing remote or hybrid SaaS organisation, supporting team members across multiple geographies and time zones. - Experience in strategy and operations, business operations, people operations, employee experience, or similarly cross-functional operational roles. Experience spanning multiple areas is strongly preferred. - Experience planning and coordinating in-person company events, including logistics, vendor management, and attendee experience, is preferred. - Third-level education in Human Resources, Business, Operations, Psychology, or a related field is preferred. SKILLS: - Strong generalist mindset. You’re comfortable switching between operational, strategic, and people-focused work. - Comfortable working across modern SaaS and AI tooling, including platforms such as Slack, Notion, Google Workspace, and workflow automation tools. - A self-starter who thrives in autonomous environments and is comfortable improving existing processes or building new ones from scratch. - Strong communicator with excellent interpersonal skills, high attention to detail, and the ability to build trust across teams and seniority levels. - Pragmatic and solutions-oriented, with a focus on what works rather than what’s perfect. - Comfortable managing multiple priorities simultaneously and operating effectively in fast-moving, ambiguous environments. - High emotional intelligence with a genuine care for people, collaboration, and building an equitable, people-first organisation. - Coachable and growth-oriented — you actively seek feedback, reflect on it, and use it to improve. WHAT WE OFFER OUR PERMANENT EMPLOYEES: 💰 Competitive compensation and pre-IPO equity - we like to give our team members ownership with our stock package. When TheyDo succeeds, we all succeed! 🌍 Fully remote working with flexible hours - we're staunch advocates for autonomy and flexibility. 🩺 Health Insurance benefit - at TheyDo our team’s health and wellbeing are a priority. We include tailored support for every employee, regardless of location. 🌴 Flexible holiday days – We love what we do and equally love taking a break. You'll have a minimum of 25 days of paid holiday per year (pro rata), in addition to public holidays and an extra three days during our annual company-wide winter shutdown in December. 🧠 Learning and Development budget we encourage everyone to take ownership and invest in their growth and development, providing financial support to benefit you in your role and career. 🧘‍♂️Wellbeing budget - nurture your mind and body. We’ll support you in looking after you, whether it's meditation, mindfulness, or a yoga/gym membership. 👪 Paid parental leave - we'll ensure financial support and time off for you to bond with the newest little members of your family (6 months for the primary carer, and 6 weeks for the secondary carer - fully paid). We provide paid childcare leave when you need to take time out to help your little one recover. 👨‍💻Home office or co-working support - choose your ideal workspace with our home office or co-working budget. Whether you prefer the comfort of your home office or the collaborative atmosphere of a co-working space, we've got you covered. 🗺️ Company events - we regularly connect in-person to strategise, reflect or simply have fun. Our most recent company retreats were held in Spain, Portugal and France. ⚒️ Latest tech & tools - MacBook Air or Pro, we want you to have the equipment that you’re most comfortable with. We use tools such as Gather, Slack, Notion, Loom, G:Suite and naturally TheyDo to work collaboratively and asynchronously. 🚀 Continuous growth of our benefits package as we continue to grow in size To any recruitment agencies, we appreciate you would like to support us but we do not accept any unsolicited CVs or introductions. About TheyDo Our core values are the driving force behind every decision we make. We ‘Journey together’ along a path of collaboration and synchronization. In everything we do, we ‘Own it’, never shying away from taking action or making decisions. Our ‘Cloaks off’ mentality ensures that transparency and integrity reign supreme. We ‘Simply to accelerate', cutting through complexity to focus on what truly matters and moving forward with clarity and speed Moreover, ‘Customer Fueled’ innovation is at the heart of our work, as we know that the success of our product is directly linked to how we involve our customers in the process. TheyDo is an equal opportunities employer. Our customers are diverse, and we believe our organisation should be, too. We nurture an inclusive culture where everyone feels equally important, no matter their background or status. We will never discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, education, or race. Our commitment to building a diverse and inclusive TheyDo includes making reasonable adjustments to the interview process. If you need any adjustments, please reach out to your Talent Partner. If you are a woman or part of an underrepresented group, we encourage you to apply. Even if you don’t check every box — your skills and perspective could be just what we need to succeed. We value diversity and know you bring something unique to the table! #LI-Remote