Help fix customer-centricity at scale

Every company wants to become more customer-centric. At TheyDo, we make that ambition real. Our AI-powered journey management platform helps the world’s largest enterprises align around what matters most: their customers. By bringing scattered data and teams together, we empower smarter decisions and better experiences. Since 2019, global leaders across industries — including Ford, Cisco, Johnson & Johnson, Siemens, Home Depot, and Lufthansa — have trusted us to scale journey management and deliver measurable impact.

Backed by $50M from top-tier investors, including Blossom and 20VC, we are building a category-defining company. Our fully remote team represents 30+ nationalities across 27 countries, united by a customer-led, people-first culture.

Our mission is clear: Make journey management the most powerful business tool in the world.

If you’re looking for a place where your work shapes the future of how companies operate, join us. Let’s build it together.

At TheyDo, the Business Development Representative isn't just a pipeline generation role- it's one of the most important roles in the company. You are often the very first impression a prospective customer has of TheyDo. That first call, that first email, that first LinkedIn message, it matters because the pipeline we generate today is what gets us to our revenue targets tomorrow.

This is a high-impact, high-accountability role on our North America team. You'll partner closely with 4-6 Account Executives, working as a true strategic partner to generate qualified outbound pipeline for our enterprise accounts.

You will focus exclusively on outbound, we've deployed AI for inbound. You'll be hunting: identifying the right accounts, crafting targeted and personalized outreach, and booking high-quality discovery meetings that your AEs can't wait to walk into.

This is one of the hardest roles in any organization especially at a growth-stage startup where brand awareness is still being built.

You won't just be selling TheyDo; in many ways, you'll be marketing TheyDo. Every touchpoint you make is part of how the world comes to know who we are and what we stand for.

What You'll Do

Generate Qualified Outbound Pipeline Your #1 priority is creating qualified discovery meetings for your AEs. You'll strategically map target accounts, build cold opportunities from scratch, and pursue outbound-first with intention and precision. This is not a "spray and pray" role targeted, researched, thoughtful outreach is how we win.

Partner with 4-6 Account Executives You'll be a strategic partner to your AEs, not just a meeting-booker. Meet regularly to align on account prioritization, share account intelligence, and co-develop outreach strategies. You'll need to adapt to different working styles and personalities, building trust and collaborative momentum across your AE pod.

Own Multi-Channel, Multi-Threading Outreach Run highly customized outreach campaigns across phone, email, LinkedIn, and other channels. Go high and wide within accounts from department heads to executive decision-makers, threading across departments and subsidiaries to build account-level momentum. Cookie-cutter sequences don't cut it at TheyDo.

Be on the Phone Daily Cold calling is central to this role. You'll be on the phone every day, building rapport, creating conversations, and turning cold prospects into warm opportunities.

Think Like a Marketer At TheyDo, BDRs wear a marketing hat too. Your outreach isn't just prospecting, it's brand building. Every interaction you have is a chance to shape how a potential customer perceives TheyDo. You'll bring creativity, thoughtfulness, and a distinct voice to everything you put into the world.

Use AI to Work Smarter and Faster We expect everyone at TheyDo to be curious about and hungry to adopt AI tools. For our BDRs that includes for account research, prospect personalization, outreach sequencing, and workflow automation. If you're excited about disrupting the traditional BDR playbook with technology, this is the place to do it.

Identify, Qualify, and Develop the Right Accounts Not every account is the right account. You'll develop strong judgment around account selection and qualification, nurturing longer-cycle "slow simmer" opportunities while keeping your near-term pipeline moving. You'll know when to push, when to wait, and when to move on.

Surface Intelligence and Keep CRM Clean Log your activity, keep your notes sharp, and consistently bring account insights back to your AE. You'll contribute to the ongoing refinement of our outbound playbook and help make the whole team smarter.

What We're Looking For

• Hunger and drive: you're motivated by results and energized by the challenge of building something from the ground up.

• Resilience: rejection doesn't derail you; it sharpens you.

• Strong time management: you can manage a full book of accounts, prioritize ruthlessly, and execute with consistency.

• Excellent communication skills: written, verbal, and everything in between; you can adapt your style and message to any audience.

• Multi-channel and multi-threading instincts: you think in campaigns, not single touches.

• AI curiosity: you're eager to experiment with tools and workflows that make you more effective.

• Collaborative spirit: you know how to build trust and work in close partnership with AEs of all styles and personalities.

• Startup mentality: you're comfortable with ambiguity, energized by the opportunity to shape something, and not waiting around to be told exactly what to do
  

Why you shouldn’t apply:

• You prefer inbound leads or structured playbooks handed to you

• You’re uncomfortable with cold outreach or daily calling
  

Sound like your kind of challenge? Let’s talk.

What we offer our permanent employees:

💰 Competitive compensation and pre-IPO equity - we like to give our team members ownership with our stock package. When TheyDo succeeds, we all succeed!

🌍 Fully remote working with flexible hours - we're staunch advocates for autonomy and flexibility.

🩺 Health Insurance benefit - at TheyDo our team’s health and wellbeing are a priority. We include tailored support for every employee, regardless of location.

🌴 Flexible holiday days – We love what we do and equally love taking a break. You'll have a minimum of 25 days of paid holiday per year (pro rata), in addition to public holidays and an extra three days during our annual company-wide winter shutdown in December.

🧠 Learning and Development budget we encourage everyone to take ownership and invest in their growth and development, providing financial support to benefit you in your role and career.

🧘‍♂️Wellbeing budget - nurture your mind and body. We’ll support you in looking after you, whether it's meditation, mindfulness, or a yoga/gym membership.

👪 Paid parental leave - we'll ensure financial support and time off for you to bond with the newest little members of your family (6 months for the primary carer, and 6 weeks for the secondary carer - fully paid). We provide paid childcare leave when you need to take time out to help your little one recover.

👨‍💻Home office or co-working support - choose your ideal workspace with our home office or co-working budget. Whether you prefer the comfort of your home office or the collaborative atmosphere of a co-working space, we've got you covered.

🗺️ Company events - we regularly connect in-person to strategise, reflect or simply have fun. Our most recent company retreats were held in Spain, Portugal and France.

⚒️ Latest tech & tools - MacBook Air or Pro, we want you to have the equipment that you’re most comfortable with. We use tools such as Gather, Slack, Notion, Loom, G:Suite and naturally TheyDo to work collaboratively and asynchronously.

🚀 Continuous growth of our benefits package as we continue to grow in size

To any recruitment agencies, we appreciate you would like to support us but we do not accept any unsolicited CVs or introductions.

About TheyDo

Our core values are the driving force behind every decision we make.

We ‘Journey together’ along a path of collaboration and synchronization. In everything we do, we ‘Own it’, never shying away from taking action or making decisions. Our ‘Cloaks off’ mentality ensures that transparency and integrity reign supreme. We ‘Simply to accelerate', cutting through complexity to focus on what truly matters and moving forward with clarity and speed Moreover, ‘Customer Fueled’ innovation is at the heart of our work, as we know that the success of our product is directly linked to how we involve our customers in the process.

TheyDo is an equal opportunities employer. Our customers are diverse, and we believe our organisation should be, too. We nurture an inclusive culture where everyone feels equally important, no matter their background or status. We will never discriminate on the grounds of gender, civil status, family status, sexual orientation, religion, age, disability, education, or race.

Our commitment to building a diverse and inclusive TheyDo includes making reasonable adjustments to the interview process. If you need any adjustments, please reach out to your Talent Partner.

If you are a woman or part of an underrepresented group, we encourage you to apply. Even if you don’t check every box — your skills and perspective could be just what we need to succeed. We value diversity and know you bring something unique to the table!

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