Lab Concierge at Thermo Fisher… · Burnaby

Discover Impactful Work: 

Through Unity Lab Services, we provide integrated lab services, support, and supply management tailored to our customers’ needs. As a Lead Laboratory Services Specialist, you will serve as the site-level lead across all service functions, ensuring seamless operations, compliance, and customer satisfaction. 

This role is responsible for both executing day-to-day service tasks and providing oversight across all service areas, while supporting team performance, managing escalations, and driving continuous improvement initiatives. 

A day in the Life: 

• Perform lab concierge operations, including equipment upkeep, scheduling with pre-work preparation, routine lab walkthroughs, and vendor escort coordination. 

• Execute monthly equipment inventory and disposition within lab space through end of lifecycle. 

• Handles a variety of logistic and lab support services, acting as the site’s lab consumables gatekeeper on non-POU items. Manage Outlook mailbox triage and communicate upcoming maintenance and repair activities to customers. 

• Partner with clients to understand and support their equipment, labware, and material needs. Collaborate with field service engineers, sale representatives and other partner to resolve questions.  

• Lead site-level projects, define action plans, and drive timely completion. 

• Develop and maintain work instructions and job aids for services and operational scopes. Adhere to established Best Practices, SOPs, and Work Instructions. 

• Maintain accurate service records, meet contractual obligations, and support tracking of business metrics. 

• Perform additional duties as assigned by management.  

Keys to Success: 

Education 

High school diploma or equivalent required. 

Experience 

2+ years experience in customer-facing.  

Good x Practice (GxP) environment or laboratory setting experience required 

Knowledge, Skills, Abilities 

• Self-starter who works independently, supports team efforts, and can act as backup for supervisory tasks. 

• Experienced in training peers, serving as a subject-matter resource, and collaborating with cross-functional teams. 

• Familiar with operational metrics and performance tracking, with strong time management and prioritization skills. 

• Effective communicator, adaptable to operational changes, and focused on quality, efficiency, and problem-solving. 

• Strong attention to detail, organizational skills, and a safety-first approach. 

Physical Requirements / Work Environment  

The role primarily involves working independently at customer sites, which may include areas with chemical-based allergens like penicillin and tetracycline. Personal protective equipment, such as lab coats, coveralls, facemasks, and steel-toe shoes, is often required. The position requires regular lifting of 30-40 lbs (up to 50 lbs occasionally) and using equipment like pushcarts and forklifts to move up to 100 lbs. Standing, walking, reaching, and bending are frequent activities, sometimes in varied temperature environments. Overtime work may also be necessary.  

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.