Field Service Engineer (EM)(KY REMOTE) at Thermo Fisher… · Florence

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Company Overview: 

When you join us at Thermo Fisher Scientific, you’ll be part of an inquisitive team that shares your passion for exploration and discovery. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world. The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD

Electron Microscopy (EM) business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.

As a Field Service Engineer III, you'll provide expert installation, maintenance, and repair services for sophisticated analytical and microscopy equipment. Working with advanced technology, you'll deliver outstanding technical support while building strong relationships with customers across research institutions, universities, and industrial facilities. You'll resolve complex issues, conduct preventive maintenance, and train users to ensure optimal system performance. This role offers excellent opportunities for professional growth and development within an organization dedicated to serving science.

Key Responsibilities:

• Ensure customer needs are met as the primary regional field service engineer.

• Conduct on-site installation, repair, testing, and maintenance of

  Electron Microscopes (Focused Ion Beam Electron Microscopes, Scanning Electron Microscopes, Transmission Electron Microscopes)

• Troubleshoot and repair equipment, providing support to customers and other field service personnel.

• Develop positive working relationships with customers and company personnel.

• Submit detailed field service reports.

• Provide training and mentorship to customers and new field service engineers.

• Offer feedback to product quality and sales teams and update system documentation.

• Act as a subject matter expert and resource for training.

REQUIREMENTS:
• Advanced Degree, no prior experience required, or bachelor's degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments
• Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field
• Additional relevant certifications are advantageous
• Strong electronics and mechanical troubleshooting skills with ability to diagnose issues down to component level
• Experience with ultra-high vacuum systems and high voltage equipment preferred
• Excellent customer service and communication skills, both written and verbal
• Strong organizational and time management capabilities
• Proficiency with Microsoft Office suite and service management software
• Ability to read and interpret technical documentation and schematics
• Valid driver's license and ability to travel up to 50-75% within assigned territory
• Physical ability to lift up to 50 lbs and work in various laboratory environments
• Proficiency in English required; additional languages beneficial
• Strong problem-solving abilities and capacity to work independently
• Adherence to safety protocols and quality standards
• Ability to respond to customer needs with short notice
• Ability to effectively train and support customers on equipment operation
• Experience documenting service activities and preparing detailed reports
• Demonstrated success in meeting customer satisfaction goals