Credit Controller Representative III at Thermo Fisher… · Costa Rica

Credit Controller Representative III Location: Lagunilla, Costa Rica Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Join our Credit & Collections team at Thermo Fisher Scientific and contribute to business growth while managing financial risk. As a Senior Credit & Collections Representative, you will be responsible for an assigned customer portfolio, managing end-to-end credit activities, including credit limit evaluations, credit hold reviews, and ensuring timely debt collection. You will collaborate cross-functionally to optimize cash flow while maintaining strong customer relationships. This role offers opportunities to participate in process improvement initiatives, mentor team members, and drive operational excellence. Key Responsibilities Manage a portfolio of customers, ensuring compliance with payment terms, credit limits, and corporate policies. Execute collection strategies through AR analysis, proactive follow-up, and management of overdue invoices. Perform account reconciliations, identifying discrepancies and ensuring accurate balances. Monitor and apply unidentified or unapplied payments correctly. Analyze and manage credit and debit notes to ensure account accuracy. Maintain up-to-date customer information in ERP systems and internal tools. Act as the main point of contact for internal and external customers regarding collections. Manage customer disputes in coordination with internal teams to ensure resolution. Support invoicing processes, including submission through customer portals. Conduct credit risk analysis for new and existing customers, recommending credit limits and terms. Manage credit hold processes, including AR analysis and order release. Negotiate payment plans with customers and collaborate with commercial teams. Prepare reports and account analyses to support accounting and decision-making. Participate in process improvements, training, and continuous improvement initiatives. Requirements Technical degree or ongoing bachelor’s studies in Accounting, Business Administration, or related field. 2–3 years of experience in Credit & Collections or related finance area. Experience managing accounts receivable and customer portfolios. Strong knowledge of credit risk analysis and collections strategies. Intermediate Excel skills and proficiency in MS Office (Word, PowerPoint, Outlook). Experience working with ERP systems (Oracle, SAP, JD Edwards, or similar). English proficiency at B2 level (intermediate–upper). Strong analytical and problem-solving skills. Ability to manage customer relationships and negotiate payment plans. Experience in Shared Service Centers (preferred but highly valued). Additional Qualifications Experience with customer portals such as ARIBA, Taulia, Tungsten, etc. Core Competencies Customer Focus: Builds trust with internal and external customers. Continuous Improvement: Embraces process optimization and problem-solving. Results Orientation: Works toward achieving business goals. Self-Development: Actively seeks growth opportunities. Business Acumen: Demonstrates strong understanding of processes and operations. Teamwork: Collaborates effectively to achieve shared goals. Interpersonal Skills: Communicates professionally and confidently. Reliability: Demonstrates accountability, attention to detail, and integrity. Safety Mindset: Prioritizes workplace safety. Decision-Making: Uses data and tools to make informed decisions