Stihl (Silver)/Power Equipment Technician at Theisen's in Neenah, WI

Description

Stihl/Power Equipment Technician

Employment Type: Full Time

Supervisor: Store Manager

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Job Description

Will be responsible for all seasonal lawn and garden equipment service and warranty work. Stihl-Certified is highly desired, but will train. This position requires some nights and rotating weekends as well as ability to lift up to 70 lbs. The Stihl/Power Equipment Technician is responsible for performing general sales duties in their assigned department but also assisting in other areas of the store as needed. They display a helpful, friendly attitude towards all customers to make Theisen’s the Best of the Best in our industry. This involves greeting and assisting customers, helping them to determine correct merchandise for their needs and explaining benefits and features of merchandise. They may also perform general upkeep of the facility and may assist on cash registers.

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Qualifications

• 3-12 months retail experience preferred
• Sthil Silver/Gold Certifications or the ability to attain in 30/60 day
• Vocational or work experience in small engine repair preferred
• 18+ years of age due to OSHA requirements 

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Key Responsibilities

• Provide excellent customer service by having a strong understanding of products and services to address customer questions. 
• Responsible for seasonal lawn and garden equipment service and warranty   
• Approach customers storewide, ask if assistance is needed and take them to the location of merchandise
• Explain benefits and features of merchandise to customers and suggest add-on merchandise
• Maintain general knowledge of all products, may need to have expertise in specific product areas
• Compute price quotes, order merchandise from order catalog, provide customers with business card (name and contact information), and follow up on customer special orders
• Assist in product assembly per manufacture instructions of all power equipment and other items as directed
• Reviewing after the sale warranty and safety features to customers; ensuring these are explained and recorded
• Process product registration after the sale
• Process and record manufacture warranty claims and payments
• Answer telephone and customer questions within established guidelines
• Practice and maintain security measures
• Communicate out-of-stocks using hot sheet/new item requests
• Utilize radio in a professional manner to seek assistance if needed
• Assist customers with check out and carryout’s, as well as loading and unloading of items
• Maintain accuracy of shelf tagging, arrange merchandise by shelf label, and set up merchandise displays
• Receive merchandise shipments, and check them against receiving reports
• Remove merchandise from packaging, match items with stock numbers, and price and tag merchandise
• Restock shelves and displays; assemble products as needed
• Checking and verifying fluid levels of gas-powered items before product leaves the store
• Process Interstore transfers
• Cleaning duties which include but aren’t limited to: facing merchandise, dusting shelves/displays and merchandise, sweeping and vacuuming, cleaning windows, and emptying trash
• Maintain cleanliness and merchandising that meets or exceeds the Theisen’s Brand requirements
• Other tasks as requested by management may include but are not limited to: checking desk/mail box, preparing and participating in physical inventory, unloading warehouse delivery trucks, delivering merchandise to customers, and running cash registers

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Required Knowledge, Skills, and Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Great customer service skills
• Sthil Silver/Gold Certification 
• Basic math skills
• Exhibit a high level of integrity and business ethics 
• Ability to answer phones, and learn cash register functions
• Familiar with forklift and pallet jack operations and the ability to be certified to run a forklift
• Excellent verbal communication skills
• Possess a positive attitude, good listening skills and an outgoing personality
• Position requires safety toe shoes
• Position requires safety glasses while assembling 

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Physical Demands

Frequent physical demands include lifting up to 50 lbs., walking, standing, bending, reaching, dexterity and light grasping. Occasional physical demands include lifting over 50 lbs., climbing stairs, squatting, and firmly grasping. The associate is required to talk and hear. Must be able to work required shifts including nights and weekends, and maintain attendance standards. Specific vision abilities required by this job include vision adequate for the incumbent to perform the responsibilities and functions of the job efficiently. The associate must have the manual dexterity to manually operate and use a computer/cash register and/or RF.

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Work Environment and Working Conditions

Work will normally be performed inside of the store facility; however, some work may occasionally be performed outside in conditions ranging from cold below 32 degrees to heat above 100 degrees. The work environment is usually fast paced with regular deadlines and sales expectations. Extreme noise and vibrations may occasionally be experienced. Associates may be subjected to hazards such as burns, cuts, electrical, explosive, and mechanical. Due to the nature of the work, associates may be exposed atmospheric conditions such as dust fumes, odors, and poor ventilation. For the safety of our associates, all associates may be required to wear protective devices from time to time, depending on the job/task being performed. 

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Benefits

Part-Time and Full-Time Eligible:

• Competitive match on 401K
• PTO
• Holidays
• Birthday-off with pay
• Associate discount and many other benefits

Full-Time Also Eligible:

• Health insurance
• Dental insurance
• Vision insurance 
• Flexible spending accounts
• Short-term and long-term disability

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Company Culture and Values

At Theisen's, our company culture is built on a foundation of respect, collaboration, and service to our communities. We believe in putting Customer First, working together as One Connected Team, and always finding ways to Give Back. These three pillars guide how we approach our work and interact with each other every day.

We are committed to fostering an inclusive and supportive environment where every associate is valued and encouraged to grow. At Theisen's, we strive to make a positive impact on our customers, our communities, and each other, creating a workplace where hard work, dedication, and innovation are celebrated.

Theisen’s is proud to be an Equal Opportunity Employer. We do not discriminate against any associate or applicant for employment based on race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, disability, status as a veteran, or any other federal, state, or local protected class.