Peer Support Specialist at The Well in Norfolk, NE

PEER SUPPORT SPECIALIST Full Time · Location: Norfolk, NE, US OVERVIEW The Residential Peer Support Specialist plays a vital role in supporting residents in our Mommy & Me program, which serves pregnant people and mothers with children up to 12 years old in a therapeutic residential environment. Recovery, pregnancy, and parenting are all challenging journeys—our program provides the compassionate, specialized support needed to navigate them together. The Peer Support Specialist uses personal lived experience, trauma-informed care, and peer-based approaches to empower residents in their recovery and daily lives. QUALIFICATIONS • Preferred age 21+ with a high school diploma or GED. • Certified Peer Support Specialist (CPSS) certification highly recommended; candidates not yet certified must be committed to obtaining certification as soon as possible. • Able to pass initial and random drug screenings. • Knowledge of behavioral health disorders and willingness to expand expertise. • Strong written and verbal communication skills. • Resourceful, confident, and skilled problem solver. • Maintains confidentiality (42 CFR, HIPAA). • Works well independently and as part of a team. • Valid driver’s license and insurable under agency policy. • Good stress management and ability to follow directives. • Flexible schedule (evenings, weekends, holidays). • Non-judgmental, caring, and growth-oriented attitude. • Self-motivated, adaptable, and optimistic. • Trauma-informed and culturally competent approach. DUTIES AND RESPONSIBILITIES 1. Training and Certification – Complete and maintain all required certifications (e.g., Medication Aide, First Aid/CPR, Confidentiality, Ethics, Cultural Competency, De-escalation, Trauma-Informed Care, Crisis Management). 2. Referral Coordination – Partner with the Case Manager to complete referrals, connect with prospective residents, and ensure interim support is provided as needed. 3. Resident Engagement – Foster a positive, therapeutic, trauma-informed environment; model positive behaviors and coping skills; assist with communication, problem-solving, and recovery strategies. 4. Treatment Participation – Facilitate resident orientation, promote skill-building and advocacy, provide transportation as needed, participate in treatment team meetings, and assist with discharge or temporary placements. 5. Clerical Tasks – Answer phones, complete documentation (behavioral observations, incidents, group and progress notes) accurately and promptly. 6. Peer Support Services – Conduct one-on-one peer sessions, help residents set goals, track progress, and collaborate with treatment teams. 7. Schedule – Work every other weekend and perform other duties as assigned.