Intern - IT Department - Chicago Region… at The Walsh… · IL_Chicag…

Summary: The Walsh Group is currently seeking Interns for their Information Technology department located in Chicago, IL. The IT Support Intern provides first-level technical support to end users and gains hands-on experience with enterprise IT support operations, including ticket management and customer service. Responsibilities: - Serve as a first point of contact for basic IT support requests via the IT Support Desk ticketing system, phone, or walk‑up support - Assist with imaging, deploying, and replacing computers for new hires and existing employees - Support basic troubleshooting of hardware, software, printers, and mobile devices - Create, update, and document support tickets accurately and thoroughly - Follow established IT procedures, escalation paths, and service standards - Assist with inventory tracking of IT equipment and peripherals - Support routine IT projects and initiatives as assigned - Provide excellent customer service and maintain a professional demeanor with all users - Escalate unresolved or complex issues to senior IT staff in a timely manner Required Qualifications: - Currently pursuing a degree in Information Technology, Computer Science, or a related field or equivalent technical coursework/experience - Basic understanding of Windows operating systems and common office applications (Outlook, Teams, Excel) - Strong communication and customer service skills - Ability to follow documented procedures and ask questions when unsure - Reliable, punctual, and eager to learn Preferred Qualifications: - Prior internship, part‑time, or academic experience in IT support or customer service - Familiarity with ticketing systems or help desk environments Required Skills: Information Technology degree, Windows operating systems Important Skills: Ticketing systems, Customer service skills Internship Start Date: Start in 2026 Benefits: Medical Insurance, Paid US Holidays, Company 401(k) Matching Contributions, Employee Assistance Program (EAP)