Trainee Customer Success at The Value Engineering in Rawalpindi

Trainee Customer Success Associate (CSA)

Company: The Value Engineering
Job Location: Civic Centre, Bahria Town Phase 4, Rawalpindi
Job Type: Full-time, Onsite
Shift: Night Shift (6:00 PM – 3:00 AM)
Salary: PKR 60,000–120,000 per month
Experience: Fresh graduates and candidates with 1–3 years of relevant experience are encouraged to apply.

The Value Engineering is looking for motivated, reliable, and customer-focused individuals to join our team as Trainee Customer Success Associates. This role is ideal for individuals with strong English communication skills, a problem-solving mindset, and an interest in building long-term customer relationships.

The successful candidate will serve as a primary point of contact for customers, assist with onboarding, resolve customer concerns, and ensure a positive customer experience.

Key Responsibilities

• Serve as the primary point of contact for customers.
• Assist new customers with onboarding and getting started with our services.
• Understand customer concerns and provide timely, effective solutions.
• Manage customer issues and escalations while coordinating with relevant internal teams.
• Take ownership of customer concerns until they are resolved.
• Maintain regular customer follow-ups and accurate records in the CRM system.
• Build and maintain strong, long-term customer relationships.
• Support customer satisfaction and retention initiatives.
• Communicate professionally with customers through written and verbal channels.

Requirements and Qualifications

• Bachelor's degree in Business Administration, Management, Communications, or a related field.
• Strong English communication skills, both written and verbal (B2 level or above).
• Excellent problem-solving and critical-thinking abilities.
• Ability to remain calm and professional in challenging situations.
• Good judgment, common sense, and a proactive approach to resolving issues.
• Strong interpersonal skills and a customer-oriented mindset.
• Reliability, punctuality, and a willingness to commit to a long-term opportunity.
• Familiarity with CRM systems and MS Office is an advantage.

Experience

• Fresh graduates with strong communication and problem-solving skills are encouraged to apply.
• Candidates with 1–3 years of experience in Customer Success, Customer Support, Client Relations, or Account Management are preferred.

Please Note: Candidates with a sales-focused or engineering background will not be considered for this position.

Employment Details

• Job Type: Full-time, onsite
• Working Hours: 6:00 PM – 3:00 AM
• Work Location: Civic Centre, Bahria Town Phase 4, Rawalpindi
• Salary Range: PKR 60,000–120,000 per month
• Travel Facility: Available for female employees

Female candidates are strongly encouraged to apply.

How to Apply

Interested candidates can apply through the following link:

https://lnkd.in/eYHgAX_z

For application-related queries, contact us via WhatsApp at 0337 9924859.

Job Type: Full-time

Work Location: In person

Pay: Rs50,000.00 - Rs120,000.00 per month

Work Location: In person