IT Support Coordinator - Summer Internship at The US… · Spokane

Summary: The US Oncology Network is a premier cancer center dedicated to providing integrated care for cancer and blood-related diseases. They are seeking an IT Support Coordinator intern to provide first-level Help Desk support, troubleshoot technical issues, and assist with network and end-user support during a temporary period of employment. Responsibilities: - Assists in answering calls from end users and troubleshoots and resolves routine computer, printer, & copier requests - Provides basic computer maintenance to achieve optimum PC performance, including check disk, defragmentation, and electronic mailbox assistance - Escalates non-routine issues to next level of support - Documents and maintain records of end user issues, network issues, support, vendor communications, and hardware/software orders and shipping - May assist coworkers with computer systems operations including maintenance; hardware purchasing, shipping, and receiving; and hardware/software installation - May set up and delete user ID’s and passwords in practice management systems and submits requests to the corporate office for user accounts in file server and email systems - Complete assigned new hire orientation requirements - Demonstrates an understanding of patient confidentiality to protect all patients and the organization - Follows policies and procedures to contribute to the efficiency and compliance requirements of the assigned Department and the organization - Communicates timely with assigned supervisor or trainer regarding job duty questions and quality improvement suggestions - Immediately reports any employee or patient safety concerns to the assigned supervisor or the Human Resources Officer - Performs all other duties/responsibilities as necessary or assigned Required Qualifications: - High School Diploma or a General Education Degree with an affinity for Information Technology - Hands on knowledge of Microsoft Office Suite applications - Completed some college level coursework - Or equivalent experience and or certifications Preferred Qualifications: - Previous experience in a medical office setting - Prior computer network experience a plus - Participated in a medical terminology course Required Skills: Microsoft Office Suite, Help Desk Support, Computer Maintenance, User Account Management, Medical Terminology