Student Support Hub Advisor at The… · Australia

Description

Student Support Hub Advisor

Sydney and Fremantle campus
Full-time opportunity, Continuing contract

• Join a dynamic Student Support Hub team where you’ll help ensure smooth day-to-day operations.
• Join the university that takes a personalised approach to education
• $73,993 pa (level 4) + 14.5% superannuation (WA) and
• $80,208 pa (level 4) + 14.5% superannuation (NSW)

About the university

We believe in the power of education to transform lives, strengthen communities and help people become the best version of themselves. The University of Notre Dame Australia is a modern, national Catholic university that serves more than 12,000 students across its campuses in Fremantle, Broome and Sydney.

With a community of over 1,000 academic and professional staff, Notre Dame is recognised for its personalised learning environment, strong graduate outcomes and holistic educational philosophy rooted in critical thinking, ethics and the Catholic intellectual tradition.

About the office

The Office of the Associate Deputy Vice Chancellor – Academic & Registrar supports the University’s academic delivery and ensures registrar requirements are met. It also coordinates student experience and student-facing activities in collaboration with the Academic Registrar, serving as a key link between Student Administration, Student Life, and the Library.

About the role

The Student Hub Advisor will provide front-line support for students by delivering high-quality administrative assistance and responding to general enquiries across a range of student services. Working collaboratively within the Student Support Hub and reporting to the National Manager, Student Support Hub, the position helps ensure the Hub operates smoothly and efficiently on a day-to-day basis. Due to the operational requirements for this position the successful candidate must be available five days per week in the office.

Key Responsibilities

• Apply University policies and procedures accurately, escalating complex matters when required.
• Record student interactions in the CRM system while maintaining privacy and confidentiality standards.
• Deliver professional, respectful, and inclusive customer service to students and the wider community.
• Collaborate with University departments and support teams to provide timely and coordinated student support.
• Meet individual and team targets through effective task management and teamwork.
• Contribute to continuous improvement initiatives to enhance service delivery and the student experience.
• Perform other reasonable duties and comply with all University policies and procedures.

Qualifications, skills & experience

• Completion of a diploma-level qualification or an equivalent combination of relevant experience, education, or training.
• Demonstrated experience in administrative roles, preferably within the tertiary education sector or a similar environment.
• Strong communication skills with the ability to collaborate effectively in a team and engage positively with stakeholders.
• Well-developed organisational skills with the ability to use initiative and sound judgement while managing competing priorities and deadlines in a dynamic environment.
• Ability to provide high-quality customer service to students and University stakeholders by delivering accurate information, maintaining confidentiality, and working respectfully in diverse environments.
• Proficient in Microsoft Office and general computer applications, with the ability to quickly learn new systems.
• Demonstrated ability to prepare accurate, high-quality documentation with strong attention to detail.

Benefits

• Ongoing training and development opportunities to help you grow and succeed in your career.
• A positive, supportive, and collaborative team environment.
• Discounted study at the University.

How to apply

Please apply online with a resume and cover letter outlining your suitability for the role.

Applications closing date: 9 June 2026

For further information on how to apply, please visit: How to apply | Notre Dame

Applicants are expected to have current and valid work rights in Australia.

Aboriginal and Torres Strait Islander people are encouraged to apply.

The University of Notre Dame Australia seeks to increase the diversity of our workforce to better meet the different needs of the University and its stakeholders and to improve equal opportunity outcomes for our staff.

The University is committed to providing a safe, respectful and inclusive working and learning environment.

The successful candidate will be required to complete a self-declaration regarding Gender-Based Violence (as required by the National Code) as part of the pre-employment process. For more information on this please refer to our website.

Contact us

Please direct your queries regarding this role to Marcia Rodrigues, [email protected]

Unsolicited contact from recruitment agencies will not be entertained.