Public Training, LMS Specialist at The Trevor Project in Remote

About Trevor:

The Trevor Project is the leading suicide prevention and crisis intervention organization for LGBTQ+ young people. Trevor offers 24/7 crisis services, connecting highly trained counselors with LGBTQ+ young people whenever they need support. To drive prevention efforts, The Trevor Project also operates robust research, advocacy, education, and peer support programs. We’ve been saving lives every day for over 25 years.

Every day, and in every role, our staff contribute to our critical mission of ending suicide among lesbian, gay, bisexual, transgender, queer & questioning young people by embodying our values:

Heart - We care deeply and commit to do what matters

Integrity - We build trust through our words and actions

Community - Together, we are an unstoppable force for good

Belonging - We serve as allies to the mission, and to each other

Progress - We continually move onward and upward

Applicants and staff must be authorized to work for any employer in the United States. The Trevor Project will not sponsor an employment visa for this position.

Role: Public Training, LMS Specialist Location: This role will be remote in the continental United States, Alaska, or Hawaii Reports to: Public Training Senior Manager Eligibility: Authorization to work for any employer in the United States is required. The Trevor Project will not sponsor a work visa for this role. Classification: Exempt Full Time Union Role? Yes Starting Salary Range: $68,640/yr

Summary: This role structures and optimizes the LMS configuration and coordinates the daily operations of the Public Training team’s systems, schedules, and user support. This person will maintain the Public Training team’s schedules and updates for both synchronous and asynchronous learning experiences. Responsibilities include providing system and user support for the learning management system (LMS); managing the Public Training’s team’s schedules; devising and maintaining a training update schedule; analyzing and reporting on training metrics; updating system workflows and maintaining documentation to improve learning experiences; and collaborating with the Public Training team and across teams to ensure audiences receive state-of-the-art, accessible educational opportunities from Trevor. They bring strong planning, problem-solving, and detail-oriented skills to the team.

Roles and Responsibilities:

• Provides system administration for the Learning Management System (LMS), including daily management, assigning and registering users, and regular maintenance

• Structures and optimizes LMS configuration, such as setting up and updating integrations, sub-portals, teams, permissions, and related system operations, to align with training and organizational objectives

• Manages daily operations and logistics for the Public Training team, such as scheduling, record-keeping, attendance, vendor coordination, and related tasks

• Updates system workflows, maintains documentation, and recommends improvements to enhance training experiences

• Creates schedules for timely training updates and archives content on schedule

• Tracks, analyses, and reports training metrics, such as attendance, completion rates, usage, and creates both custom and scheduled reports for stakeholders

• Providers excellent technical support for diverse audiences and resolves user issues with professional, positive communication skills, both verbally and in writing

• Plans for training capacity by regularly reviewing LMS usage, cost analysis, public training staffing schedules, training requests, and aligning those variables with Trevor’s goals and the needs of the audiences we serve

• Collaborates with Public Training team and across teams to ensure we serve Trevor’s audiences with cutting-edge, accessible trainings that align with both short- and long-term goals

• Enhances user experience across training systems, including the LMS, such as incorporating partnership branding as applicable

• Ensures security for Trevor and our users by abiding to LMS and online best practices

• Learn eagerly, share knowledge appropriately, and improve continuously

• Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines

• Work, communicate, and collaborate effectively with others

• Demonstrate attention to detail and accuracy in all work

• Demonstrate a commitment to fostering and maintaining an environment of belonging

• Other relevant duties and responsibilities as assigned

Minimum Qualifications:

• Subject matter expert in learning management system (LMS) administration

• 3+ years experience managing and enhancing LMS users' learning experiences

• 3+ years experience in daily administration and scheduling for training teams

• Demonstrated ability to schedule, maintain, support, track, analyze, and report on learning experiences

• Demonstrated history as a detail-oriented, self-motivated, and collaborative strategist

• Demonstrated knowledge and understanding of LGBTQ+ young people, including the unique challenges they face

• Demonstrated commitment to staff wellness, with a trauma-informed approach, recognizing and addressing the unique challenges and stressors that volunteers face in crisis intervention work

• Strong resilience and adaptability in handling crisis situations, with the ability to remain calm and provide effective support during challenging circumstances

• A quiet, private work environment with high-speed dedicated broadband internet access (minimum 10Mb down/5Mb up)

Proficiency in:

• Learning management system (LMS) management for learning experiences

• Training team administration

• Technical support

• Customer service

• Reporting and analytics

• Spoken and written English

Why Trevor?

Join a mission-driven organization where your work makes a real impact on the lives of LGBTQ+ young people—every single day.

Outstanding benefits, including:

• Comprehensive health coverage, including plans that support various gender affirmation care needs

• Mental health resources, with access to virtual care and a variety of in and out of network options for support

• 403(b) retirement plan with a 3% employer match, vesting over three years

• Generous paid time off and company holidays to rest and recharge

• Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources

• Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement

The Trevor Project provides equal employment opportunities (EEO) to all employees and qualified applicants for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law or policy. The Trevor Project complies with all applicable laws regarding equal opportunity in employment.

This is a union position. The Trevor Project recently voluntarily recognized The Communications Workers of America CWA as the representative of certain employees for collective bargaining purposes, and this position is in the bargaining unit.

The Trevor Project is committed to the full inclusion of all qualified individuals. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please submit a request here. Please do not disclose medical information in this form–this information will be viewed only by our benefits team and will remain secure. This form is only for those requiring a reasonable accommodation to participate in the job application or interview process. This form is not an application - you must still apply through The Trevor Project careers website.