Equipment Technical Support Representative… at The Toro… · Bloomingt…

Summary: The Toro Company is a Minnesota-based company that provides world-class equipment for maintaining the environment. They are seeking an Equipment Technical Support Representative to provide technical and customer support for their light construction and electric equipment, ensuring timely issue resolution and a high-quality customer experience. Responsibilities: - Manage a high volume of incoming calls, emails, and case requests in a timely manner while maintaining strong customer service standards - Develop and apply working knowledge across a broad portfolio of Siteworks equipment, including light construction equipment and electric-powered products (e.g., battery, hybrid, and electronically controlled systems) - Diagnose and resolve technical, mechanical, and electrical issues using available tools such as schematics, service manuals, engineering drawings, and diagnostic resources - Provide front-line technical support to dealers, distributors, rental partners, and internal teams related to equipment troubleshooting, part identification, system diagnostics, and product performance - Support order management processes within SAP, including order entry, order changes, inventory checks, part availability, pricing, and shipment tracking - Interpret engineering prints, parts catalogs, and electrical schematics to support accurate part identification and issue resolution - Partner with engineering, quality, and manufacturing teams to escalate product issues, communicate field feedback, and support continuous improvement efforts - Provide guidance on electric equipment systems, including battery technology, charging systems, controllers, and electronic diagnostics (training provided as needed) - Resolve customer discrepancies and authorize appropriate actions (returns, credits, debits) within established guidelines - Maintain strong cross-functional relationships to effectively navigate internal processes and provide timely, accurate information - Exercise independent judgment to make sound decisions balancing customer satisfaction, business impact, and policy alignment - Support occasional field activity or product movement as needed (dealer visits, shipments, or hands-on validation) - Perform other duties as assigned Required Qualifications: - Applicants must be legally authorized to work in the United States - Associate's degree or technical certification in a related field (mechanical, electrical, heavy equipment, or similar) OR equivalent experience - Technical Support Representative II (Mid): 3-5+ experience in technical support, equipment service, or construction/light equipment industry required - Working knowledge or ability to learn: Mechanical systems (hydraulics, engines, drivetrains) - Working knowledge or ability to learn: Electrical and electronic systems (battery, controls, CAN systems, diagnostics) - Strong troubleshooting and problem-solving skills across mechanical and electrical systems - Ability to interpret technical documentation, schematics, and parts diagrams - Strong verbal and written communication skills with the ability to support both technical and non-technical audiences - Ability to work independently and collaboratively across teams - Demonstrated customer focus and ability to manage high-pressure situations - Valid driver's license with acceptable driving record Preferred Qualifications: - Technical Support Representative I: 0-2+ years' experience in technical support, equipment service, or construction/light equipment industry preferred - Experience with SAP, CRM, or technical support systems preferred Required Skills: Mechanical systems hydraulics, Mechanical systems engines, Mechanical systems drivetrains, Electrical and electronic systems battery, Electrical and electronic systems controls, Electrical and electronic systems CAN systems, Electrical and electronic systems diagnostics, Technical support, Equipment service, Construction/light equipment industry knowledge, SAP, CRM systems, Schematics interpretation, Parts diagrams interpretation, Valid driver’s license, Technical documentation interpretation Benefits: Affordable and top tier medical/dental/vision plan, 401k, Dress for your day - We know you're more productive when you're comfortable, which is why TTC employees are encouraged to take advantage of our casual, corporate environment., Location – Conveniently located near both St. Paul and Minneapolis, we are centrally located for most commuters!, Food - Take advantage of our onsite café, which serves both breakfast and lunch. With a Caribou Coffee attached, you can grab a snack and a coffee at any time during your day., Wellness - The Toro Company’s HQ offers complimentary use of our onsite fitness facility to employees. In addition to physical wellbeing, TTC offers a variety of mental health and financial health resources to all employees., Volunteerism - The Toro Company is proud to provide employees 20 hours of paid time to volunteer in the community., Summer Hours - Enjoy a flexible schedule during the summer! By working a little more during the first few days of the week, TTC employees at our Bloomington HQ are able to start their weekends early and leave by noon on Friday., Flexible Work Arrangements - This team is currently implementing a hybrid work schedule. 4 days onsite and up to 1 day from a home office., You may be eligible to participate in an incentive program, which rewards employees based on individual and organizational performance. Eligibility and award amounts are determined by company policy and performance metrics., If you need to, you can access your pay early with the dailypay app.