Loss Prevention Customer Service Associate II… at The TJX… · Dedham

Summary: TJX Companies, Inc. is a Fortune 100 company and the world’s leading off-price retailer, offering a vibrant team environment that fosters growth and collaboration. The Loss Prevention Customer Service Associate II role supports the District Loss Prevention Manager and Store Management by acting as a visual deterrent to prevent loss and ensuring a positive customer shopping experience.

Responsibilities:
- Maintains a proper and professional stance in the designated area at the front of the store
- Act as a visual deterrent to prevent potential loss/dishonesty
- Review and understand the Store Emergency Response Guide
- Wear a complete Company approved uniform including a Body Worn Camera
- Greet customers appropriately, demonstrate courtesy and respect
- Establish and maintain a position at the front of the store or in a department
- Respond to customer requests for assistance by referring customers to store management or customer service via a Company issued radio
- Observe and report any suspicious behavior or critical incidents to LP or store management
- Perform a closing safety sweep of the store with a member of management
- Adhere to all Company Policy and Procedure
- Document required incidents in AIIM Case Management
- Performs other duties as assigned

Required Qualifications:
- Strong verbal and written communication
- Sound decision making skills
- Ability to take initiative and perform well independently
- Prioritizes/organizes workload and manages time effectively
- Able to stand for long periods of time
- 0-2 years retail or security experience

Required Skills: Body Worn Camera usage, AIIM Case Management, Store Emergency Response Guide knowledge, Radio communication

Benefits: Associate discount, EAP, Smoking cessation, Bereavement, 401(k) Associate contributions, Child care & cell phone discounts, Pet & legal insurance, Credit union, Referral bonuses, 401(k) match (eligible if meet service or hours requirements), Medical/dental/vision (eligible if meet service or hours requirements), HSA (eligible if meet service or hours requirements), Health care FSA (eligible if meet service or hours requirements), Life insurance (eligible if meet service or hours requirements), Short/long term disability (eligible if meet service or hours requirements), Paid parental leave (eligible if meet service or hours requirements), Paid holidays/vacation/sick (eligible if meet service or hours requirements), Auto/home insurance discounts (eligible if meet service or hours requirements), Scholarship program (eligible if meet service or hours requirements), Adoption assistance (eligible if meet service or hours requirements)