Key Carrier at The TJX Companies, Inc. in Houston, TX

Summary: TJX Companies is a Fortune 100 company and the world’s leading off-price retailer, seeking a Key Carrier for their HomeGoods brand. The Key Carrier role involves leading store operations, delivering exceptional customer service, and supporting team development, while alternating between Coordinator and Key Carrier responsibilities based on store needs. Responsibilities: - Creates a positive internal and external customer experience - Promotes a culture of honesty and integrity; maintains confidentiality - Acts as Manager on Duty adhering to company policy and procedure - Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed - Addresses immediate customer service issues and provides appropriate coaching to Associates - Exercises discretion regarding customer service policies to satisfy customers - Maintains accurate Associate coverage in service areas for a positive customer experience - Ensures Associates adhere to all operational procedures - Ensures opening/closing procedures are executed according to company guidelines - Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates - Provides and accepts recognition and constructive feedback - Provides feedback, recognition and coaching to Associates - Partners with Management on Associate training needs to increase effectiveness - Ensures adherence to all labor laws, policies, and procedures - Promotes credit and loyalty programs - Supports and participates in shrink reduction goals and programs - Promotes safety awareness and maintains a safe environment - Other duties as assigned Required Qualifications: - Able to work a flexible schedule, including nights and weekends - Team player, working effectively with peers and supervisors - Able to respond appropriately to changes in direction or unexpected situations - Knowledge of company standard software, systems, and procedures - Knowledge of merchandise flow in stores - Proven problem solving skills - Able to effectively coach, delegate, and follow-up on multiple people/tasks - Able to act quickly under challenging circumstances - Capable of multi-tasking - Superior communication and organizational skills with attention to detail - 1 year retail, 6 months leadership experience Required Skills: Store Operations, Coaching, Delegation, Merchandise Flow, Retail Software Systems, Labor Law Compliance, Safety Awareness, Shrink Reduction, Credit and Loyalty Program Promotion Benefits: Associate discount, EAP, Smoking cessation, Bereavement, 401(k) Associate contributions, Child care & cell phone discounts, Pet & legal insurance, Credit union, Referral bonuses, Those who meet service or hours requirements are also eligible for: 401(k) match, Medical/dental/vision, HSA, Health care FSA, Life insurance, Short/long term disability, Paid parental leave, Paid holidays/vacation/sick, Auto/home insurance discounts, Scholarship program, Adoption assistance