Front End Engagement Coordinator at The TJX… · Knightdale

Summary: TJX Companies, Inc. is a leading off-price retailer, and they are seeking a Front End Engagement Coordinator to enhance customer experience and drive loyalty. The role involves training and mentoring associates, managing register transactions, and ensuring a welcoming environment for customers. Responsibilities: - Promotes a “Highly Satisfied” customer experience - Drives customer loyalty through programs and initiatives - Addresses customer concerns and issues promptly - Updates Associates on current customer experience feedback, goals, and company initiatives - Trains and mentors all Associates on Policies and Procedures - Provides recognition and constructive feedback on cashier performance - Maintains and monitors cash controls including change fund - Adheres to all labor laws and meal and break period policies - Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor - Audits and approves paperwork - Maintains cleanliness, recovery, and organizational standards throughout the frontline - Monitors all frontline equipment, communicating issues to management - Executes and adheres to Company directives - Maintains and upholds merchandising standards within the queue-line - Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards) - Ensures proper and timely handling of damages and Mark out of Stock - Promotes a safe environment, reporting any type of safety hazard in the store - Other duties as assigned Required Qualifications: - High School graduate or equivalent degree preferred - Available to work flexible schedule including evenings and weekends - Able to work as a team member - Excellent interpersonal skills - Exceptional customer service skills - Able to lift heavy merchandise with/without reasonable accommodations - Able to train and provide direction to others - Able to run a register/handle money - Must be able to handle confidential information with discretion Preferred Qualifications: - Experience as a coordinator or previous retail/supervisory experience preferred Required Skills: Cash handling, Register operation, Training and mentoring, Customer service skills Benefits: Associate discount, EAP, Smoking cessation, Bereavement, 401(k) Associate contributions, Child care & cell phone discounts, Pet & legal insurance, Credit union, Referral bonuses, 401(k) match, Medical/dental/vision, HSA, Health care FSA, Life insurance, Short/long term disability, Paid parental leave, Paid holidays/vacation/sick, Auto/home insurance discounts, Scholarship program, Adoption assistance