Backroom Associate at The TJX Companies, Inc. in High Point, NC

Summary: The TJX Companies, Inc. is a Fortune 100 company and the world’s leading off-price retailer operating retail stores, distribution centers, and home offices globally. The Backroom Associate supports customer satisfaction, merchandise processing, store recovery, cleanliness, merchandising, loss prevention, and general store operations while assisting across multiple areas as needed.

Responsibilities:
- Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business
- Role models established customer experience practices with internal and external customers
- Supports and embodies a positive store culture through honesty, integrity, and respect
- Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
- Promotes credit and loyalty programs
- Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
- Accurately processes and prepares merchandise for the sales floor following company procedures and standards
- Initiates and participates in store recovery as needed throughout the day
- Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
- Provides and accepts recognition and constructive feedback
- Adheres to all labor laws, policies, and procedures
- Supports and participates in store shrink reduction goals and programs
- Participates in safety awareness and maintains a safe environment
- Other duties as assigned

Required Qualifications:
- Possesses excellent customer service skills
- Able to work a flexible schedule to support business needs
- Possesses strong communication and organizational skills with attention to detail
- Capable of multi-tasking
- Able to respond appropriately to changes in direction or unexpected situations
- Capable of lifting heavy objects with or without reasonable accommodation
- Works effectively with peers and supervisors

Preferred Qualifications:
- Retail customer experience preferred

Required Skills: Retail Customer Experience

Benefits: Associate discount, EAP, Smoking cessation, Bereavement, 401(k) Associate contributions, Child care discounts, Cell phone discounts, Pet insurance, Legal insurance, Credit union, Referral bonuses, Those who meet service or hours requirements are also eligible for: 401(k) match, Those who meet service or hours requirements are also eligible for: medical/dental/vision, Those who meet service or hours requirements are also eligible for: HSA, Those who meet service or hours requirements are also eligible for: health care FSA, Those who meet service or hours requirements are also eligible for: life insurance, Those who meet service or hours requirements are also eligible for: short/long term disability, Those who meet service or hours requirements are also eligible for: paid parental leave, Those who meet service or hours requirements are also eligible for: paid holidays/vacation/sick, Those who meet service or hours requirements are also eligible for: auto/home insurance discounts, Those who meet service or hours requirements are also eligible for: scholarship program, Those who meet service or hours requirements are also eligible for: adoption assistance, Open door policy, Supportive work environment