Medical Assistant Scheduler, General Surgery at The Surgical… · Smyrna

Medical Assistant Scheduler, General Surgery

Location: Smyrna, TN

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

The Medical Assistant Scheduler will support a multidisciplinary surgical team specializing in surgical oncology care. This role requires strong clinical, administrative, and communication skills to ensure seamless coordination of patient care across multiple specialties.

ESSENTIAL FUNCTIONS:

· Assist with in-office oncology-related procedures as directed by providers, including wound care, drain management, dressing changes, and port care/flushing.

· Provide clear and compassionate pre-operative and post-operative instructions tailored to oncology patients and their families.

· Offer empathetic education and support to patients and caregivers navigating complex oncology treatment, surgery, and recovery.

· Collaborate with surgeons and nurse practitioners (NPs) to coordinate hospital admissions, discharges, and follow-up appointments for oncology patients.

· Coordinate with infusion centers, radiation oncology, and pathology departments to ensure treatment plans are aligned and diagnostic results are communicated promptly.

· Collaborate with referral coordinators for urgent or complex oncology referrals to ensure timely scheduling and continuity of care.

· Coordinate and schedule surgical procedures, pre-operative testing, multidisciplinary consults, and post-operative appointments for oncology patients.

· Upload and maintain all required documentation in hospital scheduling platforms, eCW, and provider Outlook calendars; ensure alignment across all systems.

· Track urgent or time-sensitive oncology cases and escalate to providers when delays may impact patient outcomes.

· Verify insurance coverage and obtain prior authorizations for oncology-related surgical procedures, imaging, and specialty services.

· Communicate effectively with patients and families regarding oncology treatment plans, anticipated next steps, and clinical concerns requiring provider follow-up.

· Monitor and support accurate, timely completion of MIPS (Merit-based Incentive Payment System) requirements for assigned oncology providers.

· Serve as a liaison between patients, providers, infusion centers, hospitals, pathology departments, and external offices to ensure timely exchange of information and care coordination.

· Ensure surgical documentation—including operative notes, consults, imaging results, pathology reports, and multidisciplinary updates—is uploaded, reviewed, and completed accurately in eCW.

· Travel to other TSC sites as needed.

· Perform other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

• Proven ability to multi-task in fast paced environment is essential.

· Strong organizational skills and attention to detail.

• Knowledge of OSHA requirements for safe handling of blood and body fluids.
• Skill in computer applications.
• Skill in verbal and written communication.
• Skill in gathering and reporting information.
• Exceptional Skill in customer service, i.e., answering phone, greeting patients.
• Ability to work effectively with staff, and other internal and external sponsor and agencies.
• Demonstrates a positive, respectful, empathetic attitude at all times.

· Ability to multitask and prioritize in a fast-paced environment.

· Excellent communication and interpersonal skills.

EDUCATION & EXPERIENCE:

· High School diploma or GED is required.

· Current BLS certification required or must be obtained within 90 days of hire.

· Graduate of Medical Assistant Training Program or 6-months recent Medical Assistant experience in a healthcare setting required.

· Strong knowledge of medical terminology and surgical procedures is required.

· Completion of a Medical Assistant training program and/or certification (CMA, RMA, or CCMA) is preferred.

· Proficient in EMR systems (preferably eCW) and Microsoft Office.

OOCUPATIONAL RISK CATEGORY:

PHYSICAL REQUIREMENTS:

· Ability to sit, stand, and walk for extended periods.

· Frequent use of hands, reaching, and handling.

· Occasional lifting of up to 50 pounds.