Deli - CStore SSP Food at The Spinx Company in Summerville, SC

JOB SUMMARY The SSP Food and Beverage is responsible for supporting the Food and Beverage Manager in the management of the fresh food and beverage operation within the store, while providing superior customer service and maintaining brand standards. This role is a dedicated resource within the store management team, responsible for executing Company programs and achieving financial results. The Assistant Food and Beverage Manager is required to adhere to and enforce all Company policies and regulatory agency guidelines.

ESSENTIAL DUTIES:

Assists the Food and Beverage Manager in directing and coordinating staff in providing customer service activities as required by The Spinx Company, Inc. Reviews and acts upon customer requests, complaints, and inquiries to ensure quality customer service. Has a shared responsibility for maximizing sales and profits within the Food and Beverage department. Controls store expenses, monitors and corrects shrinkage problems as outlined within the Inventory Management Plan (IMP) and operates within established budgets. Assists in coaching team members within the store to ensure compliance with merchandising, pricing, food service and administrative requirements established by The Spinx Company, Inc. Plans and prepares work schedules in accordance with Labor Scheduler and assigns employees to specific duties.
Ensures that the Food and Beverage operation is in compliance with all appropriate, local state and federal regulations including, but not limited to wage and hour laws, age restrictions, equal employment opportunity, fair labor standards, OSHA, DHEC, and regulatory guidelines. Conducts customer service, food preparation, safety, and other Company training programs. Assists Food and Beverage manager by attending Food Service meetings/classes, coordinating food service training for employees, evaluating performance, implementing disciplinary procedures as required, and properly documenting actions. Leads by positive example and demonstrates current ability and knowledge of all store functions, including all point-of-sale related equipment, reporting, food prep, cleaning, stocking, and merchandising. Responsible/accountable for the facility, its overall physical image, food quality, maintenance, equipment, safe environment, inventory, cash & cash equivalencies.

Ensures that DHEC Food Safety expectations are met, achieving a minimum food safety audit score of 97% or better on all DHEC inspections.

Follows the proper flow of communication as outlined in the Store Operations Communication Guideline (When to Communicate)

Living our Core Values is an essential part of each and every job

Customer Focus – Our customers come first, and they are our partners in creating value. We are dedicated to satisfying the needs of our customers in a friendly, timely and safe manner. We believe that we can truly make life easier for our customers. Teamwork – We work together to meet our goals and, in the process, create a work environment that is fast, friendly, and fun. We are supportive of each team member and treat one another with respect, valuing each other’s talents and contributions. Our competitive strength is and always will be our people. Committed to Quality - We are committed to the highest level of quality and shared responsibility in everything we do. You should perform all duties in a safe manner, following safety policies and procedures. Accountability - We accept our individual and team commitments, and we do our best to meet them. If we make a mistake, we take responsibility for our actions and accept the consequences. We do what we say we are going to do. Passionate – We show pride, enthusiasm, and determination in everything that we do. Our positive and optimistic attitude is contagious – within our team and with our customers. Passion is the fuel that drives our company to success! Community Centric - We are committed to giving back to the communities we serve, and children are at the center of our giving mission. We foster opportunities to engage as a community partner and use our company resources to help make our communities a better place to work, live, and play.

SUPERVISORY RESPONSIBILITIES: Responsible for assisting in direction of three to fifteen food service teammates and one to two Secondary Management Persons. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, resolving problems and documenting accordingly.

QUALIFICATION REQUIREMENTS: Required to work 50 hours per week on second shifts and weekends. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Four-year college or university degree preferred, or a minimum of two years related retail/food management experience and/or training; or equivalent combination or education and experience.

LANGUAGE SKILLS: Effectively present information to Customers, Associates and Management. Ability to read, analyze and interpret financial reports and legal documents. Ability to respond to common inquiries or complaints from associates, customers, regulatory agencies, or members of the business community. Must be able to speak, read and write in the English language. MATHEMATICAL SKILLS: Ability to work with and apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY: Ability to solve practical problems and deal with a variety of situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written oral, diagram or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS: Valid in-state Driver’s License with required auto insurance, acceptable motor vehicle report, and maintains National Registry Examination Certification achieved within 3 examination attempts. Failure to achieve certification after 3 attempts will result in dissolution of position.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle; or feel objects use tools or controls; reach with hands and arms; and talk and hear. The employee is frequently to sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee frequently works in outside weather conditions and is frequently exposed to wet and/or humid conditions fumes or airborne particles, and extreme cold. The employee occasionally works near moving mechanical parts; in high, precarious places; and is occasionally exposed to toxic or caustic chemicals, extreme heat, and risk of electrical shock. The noise level in the work environment is usually moderate to high.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee’s ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform as the Company may deem appropriate.