Patient Service Representative | Granger Family Medicine

Location: Granger, Indiana

If you are a current Duly/SBC/QMG employee, please apply through the Internal Career Site.

Department: Family Medicine

Location: Grnager Campus | 52500 Fir Rd, Granger, IN 46530
Hours: Full Time: Monday-Friday: 8:00 am-5:00 pm

At The South Bend Clinic, you are supported to do your best work and make a meaningful impact every day. You will be part of a collaborative, physician-led team that works as one and puts patients at the center of everything we do.

With a connected network of providers, care teams, and services across primary and specialty care, surgery centers, imaging, lab, and therapy, you are part of a system designed to deliver high-quality, coordinated care. Together, we create an environment where you can grow, contribute, and help improve the experience and outcomes for every patient we serve.

Benefits:

• Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
• Access to a mental health benefit at no cost.
• Employer provided life and disability insurance.
• $5,250 Tuition Reimbursement per year.
• Immediate 401(k) match.
• 40 hours paid volunteer time off.
• A culture committed to community engagement and social impact.
• Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.

RESPONSIBILITIES:

Greets and welcomes patients/guests in person and/or on the phone in a professional, respectful, confidential manner.

• Utilizes computer system accurately/efficiently for patient registration, appointment scheduling, charge posting.
• Utilizes all functions of phone system in directing calls to appropriate staff or service areas, ensuring minimal transfers.
• Documentation is thorough, objective, concise, and follows appropriate legal guidelines.
• Communicates effectively with patients, staff, physicians, and other service areas, with professionalism and appropriate follow through, utilizing telephone, computer, and fax.
• Accurately and discreetly schedules, reschedules, cancels, and/or confirms patient appointments with provider per department protocols.
• Follows SBC Service Reimbursement Policies and utilizes up-to-date coding information.
• Accurately and consistently performs cashier functions, including collection of patient-owed dollars and balancing the cash drawer.
• Observes department conditions and activities taking appropriate action to deliver a positive patient experience.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Performs other duties as assigned when appropriate.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

Additional Responsibilities (Other departments as required)

a. Develops, pulls, and retrieves charts in a timely manner for surgery scheduling.

b. Responsible for completeness and accuracy of patient record. Files all patient records once complete while maintaining chart order.

c. Prepares new patient charts.

d. Communicates with Business Office patient information required for billing.

e. Cross trains with surgery scheduling.

f. Maintains good working relationships with all contacts.

POSITION REQUIREMENTS:

Education/Certification/License:

High school diploma or equivalent is required. CPR certification is preferred.

Knowledge, Skills, and Abilities:

Must be a team player, professional, comfortable with computers and be customer service oriented. Excellent phone, people and organizational skills. Ability to pay attention to detail and efficiently multi-task in a highly productive clinical setting.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.