TSC || I Growth Operations Intern at the Sleep… · Mumbai(Jo…

Job Description: Growth Operations Intern

About the Role

Sensory Studio is a new premium bed and bath brand being built under The Sleep Company. We are currently preparing for a 0-to-1 launch and working across multiple parallel workstreams including website, CRM, performance marketing, tech integrations, vendor onboarding, retail launch, and operations setup.

We are looking for a sharp Growth Operations Intern who can work closely with the D2C/Growth lead and support execution across growth, tech coordination, research, vendor management, and launch operations.

This role is ideal for someone who is smart, structured, strong with Excel/Google Sheets, and excited to learn how a new D2C brand is built from scratch.

Key Responsibilities

1. Growth Execution Support

• Support performance marketing, CRM, influencer, SEO, and local store marketing workstreams.
• Create and maintain campaign trackers, agency follow-up sheets, content calendars, and execution checklists.
• Coordinate with agencies and internal teams to ensure timely execution of growth initiatives.
• Help track campaign performance, leads, store walk-ins, and other growth metrics.

2. Tech and Product Coordination

• Support coordination across website, CRM, POS, OMS, WMS, analytics, and other tech systems.
• Help track timelines, dependencies, open issues, and vendor deliverables.
• Support UAT/testing for website flows, CRM journeys, lead forms, checkout, store locator, and other systems.
• Document bugs, issues, requirements, and follow-ups clearly.

3. Research and Benchmarking

• Conduct research on competitors, D2C brands, premium lifestyle brands, pricing, customer journeys, offers, and growth ideas.
• Create structured summaries, trackers, and notes from research.
• Benchmark websites, campaigns, store experiences, and customer journeys of relevant brands.

4. Operations and Process Setup

• Create and maintain Excel/Google Sheet trackers for launch workstreams.
• Support SOP creation, process documentation, checklists, and execution calendars.
• Help coordinate day-to-day tasks across growth, tech, retail, design, merchandising, and external partners.
• Convert ambiguous tasks into clear action items, owners, and timelines.

What We Are Looking For

• Smart, structured, and high-ownership candidate.
• Strong Excel/Google Sheets skills.
• Good research and documentation skills.
• Good written communication and follow-up ability.
• Comfortable working with ambiguity and multiple stakeholders.
• Interest in D2C, startups, growth, product, tech, or business operations.
• Prior internship/startup experience is a plus, but not mandatory.

Ideal Candidate Profile

The ideal candidate should be someone who:

• Enjoys solving unstructured problems.
• Can create structure through trackers, checklists, and documentation.
• Is detail-oriented and good at follow-ups.
• Is curious about how consumer brands are built.
• Can work independently with limited hand-holding.
• Is comfortable coordinating with agencies, vendors, and internal teams.

Internship Details

Role: Growth Operations Intern
Duration: 3 months
Location: Mumbai
Mode: In-office
Joining: Immediate preferred
Potential PPO: Can be considered based on performance and business requirement

Why Join

• Work on the 0-to-1 launch of a new premium D2C brand.
• Get exposure across growth, tech, product, CRM, retail, and operations.
• Work closely with the D2C/Growth lead.
• Learn how brand launch, customer acquisition, tech systems, and operations are set up from scratch.
• High ownership and strong learning curve from day one.