Resource Specialist - Family Services at The Salvation… · Calgary

POSITION PURPOSE SUMMARY:

This position provides client-centred care, family support, case management, provides leadership for program initiatives, administrative duties and organizational requirements.

ACCOUNTABILITIES:

• Conducts client intake interviews and completes follow-up support with clients as determined.
• Develops relationships with clients to ensure individual needs are heard and addressed appropriately.
• Assists client to problem solve their own issues/concerns/crisis.
• Provides support and referrals while ensuring the client's dignity remains intact.
• Stays connected to other community agencies ensuring current knowledge is accurate for referrals and resources.
• Responds to community and client inquiries, provides suggestions/information on appropriate resources and referrals.
• Works with clients to set goals based on their own identified needs and timelines as appropriate.
• Works collaboratively with community agencies to meet client needs.

2.Family Support:

• Hosts family planning meetings, and interagency meetings as requested by families, as well as case conferences to support families in navigating complex issues.
• Provides comprehensive assessment in collaboration with families.
• Utilizes a culturally sensitive approach engaging all methods of communication.
• Provides referrals as approved by families to support, enhance, and address any needs.
• Assists families in navigating systems and performs advocacy as necessary.
• Connects families with resources and services that include educational, financial, healthcare, employment, child and youth programs, clinical services, tax services, financial literacy.
• Supports families involved with legal systems (child and family services, family, justice system, etc.)
• Empowers parents in their child-rearing initiatives to strengthen parenting.
• Assists families in obtaining mental health and addiction resources and support when applicable.
• Assists immigrants and refugees in integrating into a new society including literacy, community, and all relevant supports to foster a sense of belonging.
• Prepares case plans with client-led goals and monitors client successes accordingly.
• Engages families in internal programming, resources, and supports.
• Encourages collaborative engagement with families and their identified supports.
• Works with community partners and stakeholders to streamline services for client and families.
• Builds self-efficacy, client self-determination, and strength-based assessments that are culturally relevant and congruent to the values of Salvation Army.
• Creates and implements family driven, empowerment-based programming to strengthen family systems and mobilize clients towards better outcomes.

3.Program Support:

• May be required to assist with coordination of donations and supplies.
• May provide support for other position tasks.
• May evaluate programs and services for quality improvement.
• May be required to perform duties of other Community and Family Services positions.

4.Administrative:

• Enters and maintains data base, client case notes, may extract data from database for statistical purposes.
• Supports team members in upholding best practices and service to clients and sharing learnings and findings.
• Completes designated reporting requirements (including month ends, statistics, learning summaries).
• Completes appropriate paperwork as/when required (incident reports, vacation requests, etc.).
• Performs administrative tasks (i.e., filing, photocopying, email, etc.) that support program objectives and/or delegated by supervisor.
• Attends and participates in meetings/events/committees (internal and external) as required.
• Gathers, shares, and maintains up to date resource information in determined format.
• Reviews policies, procedures, and program guidelines and provides suggestions for change or improvements.
• Supports, orients, and trains volunteers and students as required.
• May show work methods to new employees and/or mentor new employees.
• May be required to take/prepare meeting minutes.
• Writes letter of support and/or advocacy for client driven needs.

CRITICAL RELATIONSHIP MANAGEMENT

Internal: Community Services (Calgary) employees, volunteers, and students

External: Clients, the public, Community agencies

MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY:

• Reports directly to: Family Services Program Manager
• Direct reports for this position: None

FINANCIAL AND MATERIALS MANAGEMENT:

• Uses or maintains organization assets in accordance with established guidelines.
• Does not process any financial transactions with no budget responsibilities.
• Moderate material responsibilities (access to private and confidential information, assistance with coordination of donations and supplies, etc.).

WORKING CONDITIONS:

• Work Schedule - Monday to Friday-12:30-9:00 PM.
• Works in an office within a community-based center.
• Meets one-on-one with clients.
• May be required to utilize de-escalation approaches with irate, irritable, and potentially aggressive clients.
• May be required to support clients with mental health concerns within a collaborative team as determined by the client.
• May be required to deliver programming including workshops.
• May work within the community to meet clients and other resources.

The above responsibilities must be performed in keeping with The Salvation Army's Mission, Vision and Values, in a professional manner, upholding our code of conduct.

EDUCATION AND EXPERIENCE QUALIFICATIONS:

Education, Qualifications and Certifications:

• Completion of a two-year diploma in a related social service or mental health field (i.e., social work, addictions).
• Police Information Check (PIC) with Vulnerable Sector Search.
• May require a Child intervention Check.
• Current Emergency First Aid with Level A or C CPR from an Alberta approved provider.
• Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers.

Experience and Skilled Knowledge Requirements

• At least one year of prior related experience in frontline casework with an emphasis on mental health, homelessness, addictions, or social services.
• Knowledgeable about and demonstrates understanding of barriers and struggles of low-income families and individuals.