Outreach and Housing Supervisor at The Salvation… · Ottawa

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

POSITION PURPOSE SUMMARY:

The purpose of the expectation task list is to identify and clarify what management expects from the incumbent.  This task list indicates the general nature and level of work expected of the incumbent and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities.  The following expectations and tasks will be part of the annual performance appraisals; merit increases will be based on the level of performance in each of the following areas.  Other job related duties may be assigned by the employer.

Expectations may change year to year and both parties should use the annual performance appraisal to determine realistic and equitable goals and outcomes for the upcoming performance

Through a coordinated management approach, ensure the seamless operation of Outreach services by: providing supervision to Street Outreach workers, assist in supervision of Housing Based Case Management (HBCM) services as well as program development and statistical reporting. 

Accountabilities:              

• Develops and implements policies and procedures and other tools for effective communication for client services
• Ensures all log notes and other appropriate documentation is complete
• Assists with preparing statistical, operational and administrative reports as needed
• Conduct regular staff meetings for Street Outreach Team to review operational effectiveness, to review changes/deficiencies in policies and procedures and to provide in-service training
• Participate in the development of a program/service evaluation process for the purpose of ensuring effective services/ministry in accordance with The Salvation Army Accreditation standards
• Assists in Housing Response Team case management service, contributing regularly to the individual case management process, including: crisis response, assessment, goal planning, supportive staff supervision, debriefing, referral and follow-up

Service Coordination:

• Helps orient and train all staff working in Outreach and Housing services, this may include volunteers: guest staff from other community partners
• Helps arrange for on-going training of staff with Booth Centre Human Resources
• Helps lead and participates in the facilitation of service coordination meetings as required (i.e.-Community networking, HBCM, SOS and Housing meetings)
• Organize routes in consultation with community partners to ensure that service is widespread and functional to the needs of the homeless
• Participate in the Coordinated Access Model (CAM) as required
• Helps develop and keeps on –going a reporting/log system that will translate to user friendly statistical information for the benefit of other service providers as well as the funding providers
• Helps develop and follow-up system to inform community partners and service providers of client concerns
• Develop and maintain a client tracking system for statistical and reporting purposes
• Develop and maintain a case management system for a select group of Outreach regular clients
• Develops and undertakes evaluation of service delivery: reports on same
• Responds to 24 hour pages (on rotational basis) for troubleshooting and scheduling concerns: arranges for substitution as required

Human Resources:

• Prepares and ensures departmental schedules and timesheets are completed accurately and on time for approval by the Coordinator/Manager/Director
• Participates in interviewing and hiring of the team
• Helps orient and train all staff, volunteers and student placements in the department
• Keeps accurate and up to date supervision notes for review by Coordinator/Manager/Director
• Assists in the evaluation and discipline of workers when necessary
• Exercise strict confidentiality in all HR issues
• Assist  managers/coordinators in insuring all mandatory training is completed on time

Community Liaison:

• Represents The Salvation Army Ottawa Booth Centre by assisting in developing and maintaining contacts with community partners, and attending regular meetings with supervisors from other service providers
• Participates in Public Speaking, information sessions and presentations internal and external as needed
• Ensures appropriate liaison with community/outreach workers

Financial:                                             

• Monitors expenditures and maintains budget limits for all Street Outreach supplies
• May assists in provides financial information for funders through accounting
• May provide accounting with any necessary information for invoicing, payment approval etc.

Health and Safety:

• Implements appropriate safety and security procedures as necessary
• Ensures, through employees, that all procedures, rules, and guidelines for the safety and security of residents and staff are strictly enforced and  adhered to
• Adheres to all health and safety policies and procedures in place; complies with all instructions from the employer concerning health and safety as per the Occupational Health and Safety Act and WSIB                                                 

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal:

• Directly supervises the Street Outreach team staff
• Assists in supervision of the Housing Response Team staff
• Participates as a member of Leadership team

External:

• Works collaboratively with community partners

MANAGERIAL/Technical Leadership RESPONSIBILITY:  

• Manager of Outreach & Housing Services

FINANCIAL AND MATERIALS MANAGEMENT:  None

WORKING CONDITIONS:  

• May deal with potentially angry and aggressive clients
• May encounter verbal abuse
• May be required to deal with client overdose and other medical situations

The above responsibilities must be discharged in accordance with The Salvation Army’s Mission Statement, in a professional manner, exemplifying Christian standards of conduct.

Education, Qualifications and Certifications:  

• Relevant community college/university education in social work or related fields

Experience and Skilled Knowledge Requirements  

• Minimum of 2 years effective supervisory experience
• Several years’ experience in direct client service with the homeless, ideally in an outreach setting.
• Minimum 3 years’ experience working with urban disadvantaged population
• Experience working with an urban hard-to-serve client population with addiction and mental health issues
• Effective experience in working cooperatively with community resource agencies.
• Ability to represent The Salvation Army at information sessions, presentations and community committees

Skills and Capabilities (examples provided below):

• Clear Police Reference Check for Vulnerable Sector Screening is required
• Strong interpersonal and leadership skills
• Effective communication skills, particularly in negotiating and advocating for client’s needs
• Good writing skills for documentation and correspondence
• Strong computer skills including a working knowledge of Microsoft Office and Excel.
• Ability to communicate and liaise effectively with community partners; build networking links
• Ability to collect and sort data; analyze findings for evaluation purposes
• Excellent interpersonal skills
• Bilingualism an asset (English and French)
• Trained in Standard First Aid/CPR, Assist Non Violent Crisis intervention, preferred
• Valid Class G driver’s license
• Clear driver's abstract
• Experience administering Narcan and/or Narcan training a strong asset

Compensation:

The target hiring range for this position is $24.47 to $30.59 with a maximum of $36.71.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.