Production Operator at The Republic of Tea in Holliston, MA

ABOUT UPTON TEA IMPORTS

Upton Tea Imports is a specialty tea company dedicated to sourcing and delivering the finest loose-leaf teas from around the world. Known for its uncompromising commitment to quality, freshness, and craftsmanship, Upton has built a long-standing reputation among tea enthusiasts for its curated selection, small-batch packaging, and deep product expertise.  As an employer, Upton Tea Imports fosters a culture of respect, continuous improvement, and customer-centered service. Team members are encouraged to share a passion for premium products, uphold high operational standards, and contribute to an environment that values collaboration, learning, and pride in delivering an exceptional tea experience.

POSITION SUMMARY:

The Production Operator is a non-exempt, hands-on role responsible for packing tea, picking and shipping orders, and supporting daily production operations in compliance with all Good Manufacturing Practices (GMP) and safety standards. This position works independently and as part of a TEAm to ensure products are produced accurately, safely, and efficiently according to established procedures. The standard schedule for this role is Monday through Friday, 7:00 a.m. to 3:30 p.m., with occasional overtime as business needs require.

ESSENTIAL RESPONSIBILITIES:

• Weigh tea accurately using scales or weigh-fill machines and package into bags or tins according to specifications.
• Apply labels neatly and accurately by hand or machine; seal packages using tabletop heat sealers or continuous band sealers.
• Move finished goods and raw materials; record and verify inventory locations and bin tags.
• Take ownership of product quality throughout the production and packing process.
• Complete required GMP documentation, production records, and forms accurately and timely.
• Maintain a clean, organized, and safe work environment in accordance with GMP and safety policies.
• Accurately pick products from inventory based on order specifications.
• Scan items and pack orders securely into shipping cartons, ensuring breakables are properly protected.
• Seal and label shipping boxes for efficient and accurate shipment.
• Cross-train in other production and shipping functions as needed.
• Perform other duties as assigned.

 

BASIC QUALIFICATIONS:

• High School diploma or GED required.
• Prior experience in a manufacturing or production environment preferred.
• Ability to read, write, and perform basic math functions.
• Strong attention to detail and commitment to quality.
• Reliable attendance and ability to meet production deadlines.
• Ability to follow GMP and safety policies and accurately complete required documentation.

 

PREFERRED QUALIFICATIONS:

• Two (2) or more years of related production or manufacturing experience.
• Familiarity with scanners, inventory systems, or basic computer applications.

COMPETENCIES

• Teamwork and collaboration
• Attention to detail and accuracy
• Ability to work independently with minimal supervision
• Sense of urgency and productivity focus
• Adaptability and willingness to cross-train
• Basic computer and system aptitude
• Ability to respond to audit-related questions regarding job tasks

 

PHYSICAL DEMANDS

• Ability to stand and/or walk for the full duration of the work shift.
• Manual dexterity to pick, pack, and handle single items and case lots.
• Ability to lift up to 50 pounds independently multiple times per day.
• Ability to push carts or loads weighing up to 100 pounds.
• Ability to push up to 50 pounds from pack station to shipping conveyor multiple times daily.
• Ability to climb stairs on occasion.

 

 

 

The Republic of Tea is an Equal Opportunity Employer