Field Sales Account Manager ( Luxury Resale Advisor, Repeat Business) - Manhattan

Location: Remote - New York City · Hybrid

About The Role

Our team at The RealReal is growing, and we’re seeking experienced sales professionals to drive consignment business. As a Luxury Resale Advisor (LRA), you’ll play a vital role in Field Sales, acquiring luxury items from clients and building both new and repeat business within your assigned territory. This role is ideal for someone with an entrepreneurial drive and ownership mindset who is customer-focused, self-motivated, and thrives in a quota-driven, in-home appointment sales environment.

What You Get To Do Every Day

• Client Outreach: Engage new and existing clients through daily outreach and in-home appointments to drive consignment activity. Develop and execute creative networking and outreach strategies to attract new consignors and foster repeat business.

• Lead Generation & Conversion: Proactively build pipeline by sourcing new leads, reactivating lapsed clients, and converting marketing-qualified leads into consignors. Leverage Salesforce CRM to effectively manage a book of business.

• Sales Performance: Consistently meet or exceed monthly quotas by driving key performance metrics and contributing to overall revenue growth.

• Consignment Procurement & Logistics: Acquire luxury consignment items from clients and oversee the end-to-end coordination of item pickup and shipment to The RealReal’s e-commerce centers.

• Client Experience: Deliver a high-touch, white-glove experience throughout the consignment process to ensure client satisfaction, trust, and long-term engagement.

• Contract Management & Client Consultations: Clearly present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through each step of the process.

• Cross-Functional Collaboration: Partner with Retail teams to support sales growth and collaborate closely with the Consignor Relations team to proactively address and resolve client concerns.

• Field Work: Spend the majority of time—over 70%—in the field, cultivating client relationships and securing consigned items through personalized, in-home appointments.

What Great Looks Like (Performance)

• Executes with strong pipeline discipline

• Shows consistent activity and improving conversion effectiveness.

• Builds early momentum in LCV contribution and repeat consignment behavior.

• Demonstrates ownership, coachability, disciplined execution, and trust-based client relationships.

Core Competencies (Baseline)

• Entrepreneurial drive and ownership mindset

• Coachability and learning agility

• Relationship building

• Operational Discipline & Follow-Through

• Self-management and resilience

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What You Bring To The Role

Minimum Requirements:

• Technologically proficient; comfortable leveraging CRM systems (e.g., Salesforce), digital tools to manage pipeline and drive performance

• Self-starter with an entrepreneurial mindset who adapts quickly to shifting priorities

• Highly motivated by ownership, growth, and impact, with the drive to build a book of business and continuously improve performance.

• Results-oriented, and comfortable operating independently in a fast-paced, field-based environment.

• Exceptional ability to build rapport, earn trust, and communicate effectively regarding high-value goods / services with discerning clientele.

• Strong relationship-building, organizational, and problem-solving skills; excellent verbal and written communication.

• Customer-obsessed with a passion for luxury, fashion, and sustainability

Able to commit to a 40-hour workweek with occasional off-hours; must reside in the assigned territory, possess a valid driver’s license (except in Manhattan, Brooklyn, and Chicago markets), maintain compliant insurance and driving record, and lift up to 25 lbs as needed.

Willing and able to travel more than 70% within the designated market.

Preferred Requirements:

• Tech proficiency in Salesforce (or similar CRM).

• Prior experience in selling luxury goods and/or high-end services.

• Strong understanding of fashion trends and the luxury market.

Compensation, Benefits, + Perks

• Base salary plus uncapped commission

• Annual Elite Club Trip for top performers

• Monthly sales competitions (i.e. cash | prizes | site credit)

• Employee Stock Purchase Plan

• 401K with Company Match

• Medical, Dental & Vision Insurance

• Paid Parental Leave

• 9 Paid Company Holidays

• Flexible Time Off (With Manager Approval)

• Find out more about our Benefits here.

The expected On-Target Earnings range for this role is $92,500 - $97,000. To determine on-target earnings, the range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping period. Compensation is higher for those who exceed targets.

The expected salary range for this role is $64,750-$67,900. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.The expected On-Target Earnings range for this role is $92,500-$97,000. To determine on-target earnings, the range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping period. Compensation is higher for those who exceed targets.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 40 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.