Account Manager at The Planet Group in Chicago, IL

Job Description:

Launch Consulting is an AI-first digital transformation consultancy and the digital consulting engine at the heart of The Planet Group. We help enterprise and Fortune-level organizations solve complex business problems and modernize how they operate through data, software, and AI.

We meet clients where they are on their transformation continuum, providing end-to-end support across advisory and strategy, design, build, implementation, managed services, and role-based consulting. Our work spans AI initiatives, cloud modernization, data platforms, software engineering, and enterprise transformation programs that deliver real business outcomes.

What differentiates Launch is the rare combination of deep industry and domain expertise with a robust global delivery model. Unlike smaller firms, we bring scale and breadth. Unlike large systems integrators, we remain agile, flexible, and able to move fast—helping clients make bold moves toward their future state.

Launch partners with organizations that are entering new markets, modernizing platforms, adopting AI, or rethinking how technology enables their business. We bring the experts, craftsmanship, and momentum to help our clients execute with confidence and create lasting value.

The Role:

As an Account Manager, you will be responsible for managing client accounts within Launch Consulting’s Role-Based Consulting practice. This role focuses on driving revenue growth through strategic account management, new business development, renewals, and expansions while ensuring client satisfaction and alignment with business objectives.

You will serve as a trusted advisor to clients while partnering closely with internal teams across Sales, Recruiting, Delivery, and Operations to ensure successful outcomes.

Key Responsibilities:

Business Development

• Proactively identify, target, and secure net-new clients within assigned territories or verticals
• Develop and execute outbound prospecting strategies to build a strong pipeline of new business opportunities
• Conduct discovery calls, pitch Launch’s capabilities, and tailor value propositions to prospective clients
• Collaborate with internal teams to develop proposals, SOWs, and competitive pricing for new clients
• Drive top-of-funnel activity to support accelerated revenue growth and market expansion

Account Management & Growth

• Own a portfolio of RBC accounts and maintain strong client relationships at multiple levels
• Identify and qualify new opportunities within existing accounts to drive incremental revenue
• Develop and execute account growth strategies, including upselling and cross-selling services
• Maintain a two-quarter runway for renewals and proactively manage contract extensions

Opportunity & Pipeline Management

• Create and advance RBC opportunities in CRM when project likelihood is ≥50%
• Participate in deal reviews to confirm client fit, solution alignment, and win strategies
• Collaborate with Solution Leads and SMEs to develop proposals and secure client commitments
• Ensure accurate forecasting and data hygiene in CRM systems

Revenue & Margin Protection

• Negotiate rates and margins in line with approved rate cards and annual uplifts
• Monitor gross margin dollars (GM$) and ensure profitability across engagements
• Partner with finance and operations teams to manage invoicing and revenue recognition

Client Engagement & Delivery Support

• Act as a strategic advisor to clients, understanding their business needs and aligning solutions
• Partner with Client Success Managers (CSMs) to ensure delivery excellence and client satisfaction
• Participate in Quarterly Business Reviews (QBRs) and executive call plans to strengthen relationships

Cross-Functional Collaboration

• Work closely with Talent Acquisition, Delivery, and Operations teams to ensure resource fulfillment
• Support onboarding quality and backfill strategies for deployed consultants
• Engage in risk management and escalation processes for red accounts

Education and Experience:

• Bachelor’s degree in Business, Managment, or related field (or equivalent experience)
• 2-3+ years of new business development experience within technology consulting, IT staffing, or professional services
• Proven track record of driving renewals and expansions in enterprise accounts
• Strong consultative selling and negotiation skills
• Excellent communication and relationship-building abilities
• Proficiency in CRM tools (Salesforce or equivalent) and pipeline management

Compensation & Benefits:

As an employee at Launch, you will grow your skills and experience through a variety of exciting project work (across industries and technologies) with some of the top companies in the world! Our employees receive full benefits—medical, dental, vision, short-term disability, long-term disability, life insurance, and matched 401k. We also have an uncapped, take-what-you-need PTO policy. The base salary range for this role is $70,000 to $110,000 plus variable compensation.

Don’t Be Shy!

Our Corporate Recruiting team is excited to talk about our open positions and the opportunities to join the Launch team. Even if you are still in the exploratory stage of your job search, we are always looking to network! Connect with our team today and let’s talk more. Launch Consulting is an Equal Opportunity and Affirmative Action employer

Employee Type: Regular