Regional Operations Manager at The… · Location…

Regional Operations Manager

ABOUT CIL DULUX

CIL Dulux is committed to delivering high-quality products, service, and expertise to customers through a strong retail network. Our Regional Operations Managers play a key role in building capable teams, creating consistent customer experience, and supporting profitable growth across the business.

POSITION SUMMARY

The Regional Operations Manager is responsible for leading a group of 14 CIL Dulux store locations across the Southeast Region. This role ensures stores deliver excellent customer service, achieve sales and profit objectives, operate within expense guidelines, and maintain strong standards in staffing, merchandising, compliance, and loss prevention. The role requires a hands-on, field-based leader who can coach store teams, build accountability, and drive consistent execution across multiple locations.

This person will work remotely but reside in the Winnipeg, MB area.

KEY RESPONSIBILITIES

• Lead the day-to-day operational performance of assigned stores, ensuring consistent execution of company standards, policies, and operating procedures.
• Drive sales performance, profitability, and expense control in alignment with approved plans, budgets, and business priorities.
• Recruit, develop, coach, and motivate store leaders and team members to build strong performance, engagement, and succession capability.
• Identify training needs and provide practical coaching, feedback, and development support to strengthen store-level capability.
• Monitor customer service standards and ensure customer issues are resolved quickly, professionally, and effectively.
• Maintain appropriate pricing, merchandising, inventory, and store presentation standards in accordance with company procedures.
• Conduct routine store visits and assessments to review operational execution, compliance, health and safety practices, and loss prevention controls.
• Ensure interior and exterior store appearance, displays, signage, and merchandising are maintained to required standards.
• Analyze store performance indicators and partner with store leaders to create action plans that address gaps and improve results.
• Build strong cross-functional relationships with operations, HR, sales, supply chain, and support teams to resolve issues and support business objectives.

LEADERSHIP EXPECTATIONS

• Model CIL Dulux values and demonstrate visible, approachable, and accountable leadership across all assigned locations.
• Create a culture of customer focus, performance ownership, inclusion, continuous improvement, and operational discipline.
• Communicate priorities clearly, follow up consistently, and remove barriers that prevent store teams from delivering results.
• Use sound judgment, data, and business insight to influence decisions and support sustainable performance improvements.

QUALIFICATIONS

• High school diploma or GED required; post-secondary education in business, retail management, or a related field is preferred.
• Minimum of five years of regional, multi-unit, or equivalent management experience; retail operations experience is strongly preferred.
• Proven leadership capability with the ability to coach teams, influence decisions, and think strategically in a multi-location environment.
• Strong customer service orientation and demonstrated ability to resolve customer issues professionally and effectively.
• Working knowledge of Microsoft Office applications and internet-based business tools.
• Knowledge of paint, coatings, sundries, or related products is considered an asset.
• Valid driver’s license required.

Applicants must be authorized to work in Canada without employment-based visa sponsorship (now or in the future). This includes WP, LMIA, TFWP, IMP, PGWP, CUSMA, GTS, OWP, BOWP, SOWP or any other employment-based visas).

PPC Participates in a Fixed and Variable Rate (FAVR) program. With FAVR, you drive your own car and receive tax-free reimbursements that cover both fixed costs (like insurance) and variable costs (like gas), giving you more choice and equity in your vehicle.