Service Advisor-Hourly at The Pete Store in Knoxville, TN

The Pete Store has grown from a single location in 2001 to become one of the largest and most respected truck dealers in the world today. Our secret to success isn’t much of a secret at all: We prioritize hiring, training, and supporting great people above everything else – even our customers. Employees come first at The Pete Store because we believe that the better we take care of our employees, the better they will take care of our customers.

If you are looking for a place where you are valued, supported, and can be a part of building something truly special, look no further. Let’s get to work!

Benefits:

• Affordable employee health Insurance (medical, dental, vision)
• 401K with company match
• Paid holiday and vacation
• Employer paid training for technicians

ESSENTIAL DUTIES

• Advises customers about necessary service for routine maintenance.
• Prepares a repair order showing time, cost and labor estimates for service.
• Handles customer complaints-elevates as necessary
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Provides a complete and accurate written cost estimate for labor and parts.
• Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or estimated time, explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.

OTHER DUTIES

• Establishes “estimated time.” Checks with the dispatcher, if necessary.
• Obtains the customer's signature on repair order; provides the customer with a copy.
• Establishes customer's method of payment. Obtains credit approval, if necessary.
• Reviews repair orders to ensure that work is completed and additional work and authorization are noted. Closes repair order as appropriate.
• It helps identify a mechanical problem by questioning the customer.
• Confers with customers about inspection results, recommend corrective procedures, and prepare the work order for needed repairs
• Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
• Explains the work performed and the repair order charges to the customer.
• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Maintains high customer satisfaction standards.
• Process/Receive payments from customers as needed
• Handles telephone inquiries regarding appointments and work in the process.
• Maintains a professional appearance.
• Advises customers on the care of their trucks and the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Keeps work area clean.
• Other duties may be assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Six months to one year of related experience and/or training preferred

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations

MATHEMATICAL SKILLS

• Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals.

REASONING ABILITY

• Ability to apply common sense understanding to carry out instructions in written or oral form.
• Ability to interpret instructions in written, oral, diagram, or schedule form.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

CERTIFICATES, LICENSES, REGISTRATIONS

• Manufacturer Training