Visual Department Manager at The Paper Store in Natick, MA

TPS Group Holdings, a family of brands including The Paper Store, Uncharted, and Gifts & More, is all about transforming daily routines into joyful escapes that inspire and surprise. Our mission is to connect with every customer through carefully chosen products, immersive shopping experiences, and service that goes the extra mile—creating spaces that spark joy with every visit

Position Overview: As a Visual Department Manager, you'll bring our brand to life through compelling merchandise presentations, inspiring product storytelling, and exceptional customer experiences. You'll play a key role in driving sales, leading visual execution, and developing associates while creating a store environment that sparks excitement and keeps customers coming back.

What You'll Do

• Create visually compelling merchandise presentations that inspire customers, tell a product story, and drive sales.
• Execute and maintain visual merchandising standards across apparel, accessories, jewelry, home décor, seasonal merchandise, gifting, and impulse categories.
• Lead the execution of floor sets, promotional displays, marketing campaigns, and new product launches.
• Train and coach associates on visual merchandising standards, product presentation, and brand storytelling.
• Evaluate the sales floor daily and make merchandising adjustments to maximize sales, improve product visibility, and enhance the customer experience.
• Partner with Store Leadership to identify opportunities related to inventory levels, replenishment, selling trends, and seasonal business needs.
• Ensure all visual merchandising directives, signage, marketing materials, and promotional displays are executed accurately and on schedule.
• Maintain strong partnerships with Store Leadership, District Managers, Corporate Merchandising, Hallmark Merchandisers, and Visual teams.
• Support the development of associates through coaching, training, recognition, and accountability.
• Act as a TPS Champion by modeling the G.U.E.S.T. service approach and delivering exceptional customer experiences.
• Build customer loyalty by creating an inspiring, welcoming, and easy-to-shop store environment.
• Maintain a clean, organized, safe, and visually impactful sales floor and stockroom.
• Support inventory accuracy, replenishment processes, and asset protection initiatives.
• Stay current on product knowledge, promotions, and merchandising trends to ensure the store remains fresh, relevant, and customer-focused.
• Perform opening and closing procedures, sales floor management, and other leadership responsibilities as assigned.
• Complete all tasks and projects as directed by Store Leadership and District Leadership.
• Comply with all company policies, procedures, and operational standards.

Who You Are

• 2+ years of retail leadership, visual merchandising, or department management experience preferred
• Passionate about merchandising, presentation, design, and creating memorable customer experiences
• Strong organizational, planning, and time-management skills
• Ability to prioritize multiple projects in a fast-paced retail environment
• Comfortable leading, coaching, and motivating teams
• Detail-oriented with a strong sense of ownership and accountability
• Flexible availability, including evenings, weekends, and holidays
• Experience in specialty retail, apparel, home décor, gifting, lifestyle, or related retail environments preferred

Why You'll Love This Role

• Make a direct impact on the customer experience and store performance
• Lead seasonal floor sets, product launches, and visual merchandising initiatives
• Develop leadership skills while growing your retail career
• Be part of a collaborative team that values creativity, innovation, and exceptional service
• Work with products and brands that bring joy to customers every day

The Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.

Please be aware that any pay ranges displayed on The Paper Store's job postings are to accommodate the wide range of candidate experience, store sales volume and geography.