Benefits Call Center Representative… at The Outreach… · Remote

Bilingual Benefits Call Center Representative (Spanish/English)

Hiring Immediately - $21-23/hr + bonuses

Full-time

We’re working to help Americans access benefits and cost-saving programs that can help them save money.

We are seeking a compassionate and dedicated Benefits Call Center Representative to assist Americans in accessing services and benefits designed to save them money. In this role, you will be the first point of contact for individuals seeking information and guidance on various programs that can help them reduce their financial burdens. Your primary responsibility will be to provide clear, accurate, and empathetic support to ensure that people can successfully navigate and access the benefits available to them.

This role is a great opportunity to gain experience in the following areas: Leadership, Communication & Advocacy, Community Outreach & Engagement, Political Organizing, Campaign Work, and Public Policy.

We’re Hiring Immediately! Shifts for this position are available Monday-Friday from 1:00 PM - 9:00 PM ET. This is a full-time role with the expectation that staff will work 5 days a week. We also offer overtime opportunities and a $50 monthly internet reimbursement. 

Get paid well! Base pay ranges from $21/hr for callers to $23/hr for Shift Managers. Full-time staff will be able to opt into our company healthcare plan, and we do offer sick pay as well. 

Locations: This is a fully remote role; however, we’re only able to hire staff who will be working in the following states: Arkansas, Florida, Georgia, Indiana, Iowa, Maine, Maryland, Michigan, New Jersey, New York, North Carolina, Oklahoma, South Carolina, Tennessee, Virginia, Washington, Wisconsin, and Wyoming.

You must be able to work from home, be comfortable spending a significant amount of time on camera in meetings, and have a strong wifi connection and cell service. 
 

Caller Responsibilities ($21/hr):

• Provide knowledgeable and friendly assistance to members of the public seeking information about programs that offer financial savings, such as healthcare subsidies, utility discounts, food assistance, tax credits, and more
• Respond to inquiries via phone, email, and chat, offering detailed explanations of eligibility criteria, application processes, and required documentation for various benefits.
• Work closely with other team members and departments to ensure a seamless and supportive experience for people seeking assistance, and to share insights on common challenges faced by these people
• Keep detailed records of interactions, inquiries, and outcomes in our customer relationship management (CRM) system
• Participate in staff training to improve outreach skills

 

Team Leader Responsibilities ($23/hr):

• The caller responsibilities plus:
• Manage a small group of callers by checking in with them periodically throughout the day and debriefing with them at the end of the day
• Ensure each caller has all of the materials they need to be successful
• Assist directors with caller training and administrative work

 

The ideal candidate:

• Previous experience in customer service, social work, or a related field is strongly preferred. Experience with benefits programs or financial assistance services is a plus.
• Excellent verbal and written communication skills, with the ability to explain complex information in a clear and empathetic manner.
• Strong problem-solving skills and the ability to think critically and creatively to assist clients in overcoming challenges.
• A high level of empathy and patience, with a genuine desire to help individuals improve their financial well-being.
• Comfortable using computers, CRM systems, and various software applications to manage client interactions and access information.
• Strong communication skills; you should enjoy working with other people and be willing and excited to speak with everyone
• Hard worker who will stay motivated to engage as many people as possible
• Culturally competent and able to respectfully engage with teammates and the community

We are committed to equity, inclusion, and anti-racism. We are an equal opportunity employer and we strongly encourage Black, indigenous, people of color, women, people with previous felony convictions, members of the LGBTQIA+ community, and others who identify with underrepresented groups to apply.