The Onyx Group - Revenue Cycle Admin… at The Onyx Group · Greenville

Job Title: Revenue Cycle Admin Specialist
Status: Full-Time (FT)
Department: Billing / Revenue Cycle Management
Supervised By: Coordinator, Billing Operations
Location: 124 Verdae Blvd, Suite 101, Greenville, SC 29607
Work Arrangement: Onsite, five days per week
Work Schedule
Monday–Friday, based on one of the following approved schedules:
• 8:00 a.m.–4:30 p.m. with a 30-minute lunch
• 8:00 a.m.–5:00 p.m. with a 1-hour lunch
• 8:30 a.m.–5:00 p.m. with a 30-minute lunch
Position Overview
The Billing Admin Specialist provides administrative and clerical support to the Onyx Group Billing Department and Revenue Cycle Management operations. This is a multi-functional role that may be responsible for a variety of clerical, administrative, patient account, payment, correspondence, and departmental support activities based on operational needs.
The ideal candidate is organized, dependable, detail-oriented, and comfortable managing multiple responsibilities and shifting priorities throughout the workday. The Billing Admin Specialist is expected to complete assigned tasks accurately and timely while maintaining confidentiality, professionalism, and a commitment to the Onyx Group Way.
This position is an onsite role and requires regular attendance in the office five days per week.
Responsibilities
Responsibilities may include, but are not limited to:
• Provide general administrative and clerical support for the Billing Department and Revenue Cycle Management team.
• Complete assigned billing administrative work accurately, efficiently, and within established timelines.
• Review patient accounts and assist with administrative account needs, including patient balances, credits, refunds, and related account maintenance.
• Assist with the processing and tracking of patient refunds and other assigned credit-related activities.
• Assist with patient financial account activities, including payment arrangements and follow-up on outstanding balances as assigned.
• Communicate professionally with patients and families by telephone, email, text message, letter, or other approved communication methods.
• Prepare, print, organize, and distribute patient correspondence and other billing-related communications.
• Sort, review, scan, route, and distribute incoming Billing Department mail and correspondence.
• Assist with returned mail processing, including researching and updating demographic information when appropriate.
• Assist with processing mailed payments, including appropriate documentation and routing for posting or deposit.
• Generate, review, and distribute patient financial statements, reports, spreadsheets, and other departmental documentation as assigned.
• Perform data entry and account updates within applicable billing, practice management, and other departmental systems.
• Scan, upload, index, file, and maintain billing-related documents and records.
• Assist with departmental tracking logs, spreadsheets, worklists, and administrative reports.
• Monitor assigned work queues, shared inboxes, correspondence, or administrative tasks and ensure items are routed or completed appropriately.
• Assist Billing Department leadership and team members with clerical and administrative projects as needed.
• Support special projects, account cleanup initiatives, and other Revenue Cycle Management activities as assigned.
• Maintain organized electronic and physical records in accordance with departmental procedures.
• Identify discrepancies, incomplete information, or concerns and escalate them to the appropriate team member or leader.
• Maintain accurate documentation of completed work and outstanding follow-up items.
• Participate in educational activities, required training, monthly department meetings, and other team meetings as assigned.
• Maintain strict confidentiality and comply with all HIPAA requirements, company policies, and the Tribe employee handbook.
• Perform additional administrative, clerical, and billing support responsibilities as assigned based on departmental and operational needs.
Required Education, Skills, and Experience
• High School Diploma or GED required.
• Previous experience in a physician practice, healthcare billing office, medical office, administrative support role, or similar environment preferred but not required.
• Strong organizational skills with the ability to manage multiple tasks and priorities.
• High level of attention to detail and accuracy.
• Basic knowledge of general business office procedures and administrative practices.
• Ability to operate a computer, telephone, scanner, printer, and other standard office equipment.
• Basic proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
• Ability and willingness to learn billing, practice management, and other departmental systems.
• Strong written and verbal communication skills.
• Ability to communicate professionally and compassionately with patients, families, coworkers, leadership, and external contacts.
• Ability to work independently while also functioning effectively as part of a team.
• Ability to follow established processes, recognize when escalation is necessary, and ask appropriate questions when additional guidance is needed.
• Ability to maintain confidentiality and appropriately handle protected health information and sensitive financial information.
• Dependable attendance and the ability to work onsite five days per week are required.

PHYSICAL DEMANDS – ADA GUIDELINE
Physical Requirements
Continuous Frequent Infrequent N/A
Stand X
Walk X
Sit X
Type X
Climb X
Crawl X
Bend X
Squat/Kneel X
Verbal Communication X
Reach Above Shoulder X
Reach Outward X

Lifting Requirements
Continuous Frequent Infrequent N/A
10 pounds or less X
11-20 pounds X
20 –50 pounds X

Pushing/Pulling Requirements
Continuous Frequent Infrequent N/A
10 pounds or less X
11-20 pounds X
21-50 pounds X
50< pounds X

Definitions
Continuous Activity is performed 66% of the time or more in this role.
Frequent Activity is performed 33-66% of the time in this role.
Infrequent Activity is performed less than 33% of the time in this role.
N/A Activity is not applicable to this role.

The Onyx Group is an equal opportunity employer.